How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Hasbro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Hasbro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Hasbro's customer service department.
Your call may be recorded for quality assurance. Please remain on the line after your call to share about your experience today."
Excerpt from a call with Hasbro
Monday, January 29, 2024 2:57 PM
What are the hours and when should I call?
Hasbro operates the call center for this 800-255-5516 phone number Mon-Thu 8am-5pm, Fri 8am-1pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 230 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hasbro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hasbro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hasbro is Monday.The most busy day to call is Friday.Again, this is based on a sample of 230 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Hasbro is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hasbro staffs the call center well on Monday.
Why call this Hasbro number?
Below is a sample of recent calls to Hasbro, and their purpose. Are any of these similar to the reason you are trying to call?
Request to shut down: "Can you shut my Little Pony account down altogether?"
- From a call lasting 3m 37s , Apr 16, 2024 5:04 PM
Issues with NERF gun: "I am unable to load the gun, I have loaded it so many times but it's not working."
- From a call lasting 9m 21s , Jan 30, 2024 2:11 PM
Trouble with Nerf gun: "My friend's Nerf gun isn't loading properly and needs assistance with identifying the issue."
- From a call lasting 20m 59s , Jan 30, 2024 1:48 PM
Request for Rob: "Can I please speak with Rob?"
- From a call lasting 1m 4s , Jan 30, 2024 1:47 PM
Assistance with Nerf blaster: "I didn't know which blaster it is because it's not mine, it's my friend's."
- From a call lasting 8m 30s , Jan 29, 2024 2:57 PM
More Ways to Contact Hasbro Customer Service
There are of course other ways to contact Hasbro customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hasbro provides this option.
Conclusion and closing notes
This is Hasbro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hasbro agent. This phone number is Hasbro's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-5516 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Hasbro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Hasbro has 1 phone number. It's not always clear what is the best way to talk to Hasbro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hasbro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hasbro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.