Dear Sir,*The Undersigned has purchased HP Envy **-ah****tu **** **.*-inch Laptop from...

GetHuman1718235's customer service issue with HP from December 2018

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Dear Sir,*The Undersigned has purchased HP Envy **-ah****tu **** **.*-inch Laptop from Paytm from your authorized seller AYR TECHNOLOGIES, MAHARASHTRA has made an offer to sell at the rate of Rs. ******-.*Please be informed that the product screen shot of said product on PAYTM will reveal the following:***Shipping FeeFREE Cancellation Allowed*Replace * days*Know more*Product replacement is accepted by seller within * days of product delivery only in case a wrong or damaged product has been delivered**Above Screen shot makes it clear that product replacement is allowed only when i) in case of wrong product received or ii) when damaged product has been delivered. The product image IMG*****.jpg shows scratch marks and damaged portion of Laptop. We are asking the replacement not on the basis of wrong product received but because of receipt of damaged product. Thus replacement sought is in accordance with the Replacement policy of the Seller. *Not doing so is a cause for raising criminal*Consumer complaints against Directors of PAYTM and HP and also against the concerned Dealer, AYR Technologies, Maharashtra. Take this to be my Final Notice for initiation of suitable legal actions against all of you as you have conspired with each other to sell damaged product to me who put faith on the advertisement made on PAYTM platform by HP Company to sell its products through its authorized Seller, AYR Technologies. All of you are conspired in making misleading representation and cheating people by letting them buy their product on the pretext that the product is New and undamaged one, which is not the case and the images sent to you will conclusively establish this fact before Court of Law.*When people like me spend Rs. ******- of their hard earned money, they expect that the product received will be New and undamaged one and not containing any scratch marks and damaged as shown in picture.*Take Notice, that Undersigned being a advocate is giving this Final Notice to replace as per the Replacement Policy within * days of receipt of this Notice or else be ready to face legal consequences which may be by way of initiation of criminal complaint under Section *** CrPC against all accused , that is, the Directors of PAYTM, HP and concerned Dealer entirely at your cost and risk. In addition, the Undersigned is filing a consumer complaint against all you and filing a claim for cancellation and refunding the amount besides claiming compensation of Rs. *Lac for causing unnecessary harassment and mental torture to him.**ASHWANI BHALLA, ADVOCATE
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HP

Customer service issue
Reported by GetHuman1718235
Dec 8th, 2018 - 5 mons ago
I have an issue with HP too
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GetHuman1718235 started working on this issue
Dec 8th, 2018 6:31pm