HP Customer Service Issues

My HP computer is currently having trouble communicating with my HP printer. The setup has been working flawlessly for years until today when I had to perform a complete reset on my computer, resulting in the loss of all the HP software. I visited the HP website to download the necessary drivers, and my computer now recognizes the printer. However, I continue to encounter a general error message whenever I attempt to print a document with no further explanation. Despite trying diagnostic software, I have been unable to resolve the issue after spending six hours on it. My printer model is HP LaserJet M1212nf MFP, and I am running Windows 10 Home on my laptop. The USB cable and connections appear to be in good working order as well.

Hello, I purchased an HP Pavilion 14-BF013TU laptop in February [redacted] for INR 46,[redacted]. Since the beginning, the laptop has been freezing and unresponsive. The seller suggested updating the system, but the issues persisted. About 3-4 months later, while trying to back up data, the laptop became extremely slow. When I visited the HP consumer care in Chandigarh, they found that Windows was not installed correctly, so they reinstalled it. While there has been some improvement, the laptop still freezes. Today, when I tried to back up my phone data, the laptop froze multiple times. I am very frustrated with this purchase and demand a refund or for the laptop to be fixed properly. I am determined to resolve this matter. Thank you. Dr. S.S. Phone: [redacted]

I have been experiencing issues with my HP 15t laptop, the product #2DX36AV, which keeps crashing. I constantly see the blue sideways sad face screen with various stop codes, followed by multiple pop-up "script error" boxes and a blue recovery screen. These crashes occur randomly - when the computer is turned on, during emails, internet browsing, and even when the computer is left unattended. I purchased this laptop on July 10, [redacted], for general use like emails, photo storage, and internet browsing. I haven't even used it for word processing because I'm worried about adding anything to this problematic computer. My past HP computers have been reliable, but this one has been a disappointment. I would appreciate any help in resolving these issues.

Subject: HP Laptop Issue with Error Message I need assistance with my HP PavilionX360 Convertible laptop, purchased in September [redacted] and still under warranty. The laptop, serial number S.No-8CG8283WDQ, is encountering an error while connected to the internet. The error message states, 'Your PC ran into a problem and needs a restart. We are just collecting some error info, and then we will restart for you.' Despite multiple restarts, the error persists, prompting a message to shut down the PC. I have been pressing the ESC button to prevent the error, but it reoccurs once the internet is connected again. Urgent resolution is required. Please reach out using the contact information provided. Best regards, Sunando Das

I contacted HP approximately three weeks ago regarding a defective product. After they sent me a replacement, they instructed me to return the faulty HP Sprocket. Despite scheduling a collection on December 4th and then rescheduling for today, December 10th, nobody has come to pick it up. I have had to take two days off work for this unsuccessful collection. Furthermore, I was informed that my warranty on the current HP Sprocket won't reset until they receive the faulty one, which is unfair given the collection issues. I am highly dissatisfied and wish to escalate this matter to a manager. A prompt email or response would be greatly appreciated.

Hello, my name is Dima. I am a business student at Grand Valley State University. I received this laptop as a gift for school purposes, and it was working great until recently. It started acting strangely, becoming slow and making strange noises from the hardware. Now, the laptop is completely unresponsive, although I can still feel heat coming from it, possibly from the CPU. I suspect the fan has stopped working too. In short, I urgently need a functioning laptop, especially with midterms approaching and a busy schedule. I have searched through various forums and spent hours trying to find a solution without any luck. Time is running out, and I'd appreciate an advanced replacement as soon as possible.

Hello, I recently bought an HP Zbook X2 from a third-party seller, Excessbuy, on eBay (also operating as excessbuy.com). The laptop was supposed to feature a Dreamcolor display, but unfortunately, I am unable to download the Dreamcolor assistant as the computer does not recognize the display as a Dreamcolor. Despite trying to install it from the HP website, I encountered an error message indicating it must be installed on a Dreamcolor display. It seems the laptop did not come with the original factory software package as expected and does not have the necessary factory calibrations saved in the recovery partitions. I have been unsuccessful in accessing the recovery partition to address this issue. I have not found any solutions online. I would appreciate any assistance with this matter. Thank you. Anthony

I recently bought an AIO HP All-in-One 24-f0025xt on November 23, [redacted]. When I set it up, I noticed that the back of the computer was loudly humming. Although moving the screen can momentarily stop it, the noise always returns. I contacted HP support, and they updated my BIOS system but the issue persists. HP tried calling me multiple times to follow up, but I missed their calls. I responded to their support email on December 7th, asking them not to call and only to email me about the buzzing issue. It's now December 11th, and I have not received any updates on the defective machine. To ensure my safety, I purchased an extended warranty for in-home repair. Due to my busy schedule, I cannot afford the time to send it back for repairs. I asked HP in my email how they plan to address this inconvenience, but I have yet to receive a response. Please contact me via email at [redacted] to discuss HP's plan to resolve this problem. Order #H[redacted]15.

Recently, my HP laptop has become significantly slower despite my attempts to improve its performance by deleting cookies, history, and other unnecessary files. I am considering resetting it to factory settings to potentially enhance its speed. However, I am encountering an issue where the system won't allow me to reset it or install updates due to "low disk space" errors. This message appears frequently, hindering me from updating the laptop. I have already cleared out a significant amount of data, but the problem persists. I am seeking advice on how to address the "low disk space" problem and optimize the laptop's performance. Any assistance in resolving these issues would be greatly appreciated. Thank you.

I received a defective product with a VGA hardware issue and a power supply problem, preventing the unit from turning on. When connected to the VGA port, the monitor displayed a constant blue tint. BestBuy was unable to power on the unit and sent it to HP for repair. HP claimed the blue tint was a software problem and returned the product. BestBuy confirmed the blue tint persisted when using VGA and that the power issue was not resolved. Upon closer inspection at home, I noticed a defective VGA port where a pin entered. The unit eventually shut off and would not power back on. With these issues, I suggest HP replace the machine or issue a refund, as the problems persist despite attempted repairs.

I have been using black XL cartridges, #63, as a solution to the quick depletion of regular cartridges. However, I am facing an issue where even though the cartridges show a 1/4 ink level and no low ink warning, they are not printing black. Printing an all-black page results in a blank page, and only the color part prints on pages with black and color. I initially thought it was an isolated cartridge problem, so I bought a new one, but the issue persists. There is still around 1/4 ink left in the cartridges as indicated by the printer gauge, but I cannot print in black. I have not yet installed the third cartridge and am uncertain about facing the same problem. It is frustrating to spend extra on XL cartridges and not be able to utilize the ink that appears available.

I purchased an HP Pavilion x360, 15.6” touchscreen laptop at Office Depot on 4/7/18. I also bought a 2-year replacement plan. I've been struggling to get it to work, and the Office Depot technician couldn't solve the issue, stating the laptop has crashed. I am disappointed with this laptop compared to my previous HP experiences. I need assistance in returning the laptop for a replacement or refund as the current situation is unsatisfactory. Please send me a return box. My contact number is [redacted], and my name is Alex Kimbrough.

I own an HP Pavilion -AU series laptop purchased approximately 2 years and 4 months ago. The laptop initially had a 1-year warranty, but this was extended to 3 years upon purchase. Recently, I have been experiencing issues with the battery: - The battery is not charging properly. - It gets stuck at a certain percentage and does not charge further. - Sometimes it charges to [redacted]% in just 1 minute and then quickly discharges. I contacted HP technical support, and after running the HP Assistant application, it displayed "Unknown" for the battery status, indicating a need for replacement. The technical support representative informed me that the battery is not covered under the extended warranty. However, I have documentation from HP stating that the battery is indeed covered under the extended warranty for up to 3 years, regardless of its removability. I kindly request HP to honor this and provide a replacement battery. Thank you.

Dear Sir, I am a longtime HP client with an issue regarding my son's OMEN laptop. Despite reaching out to HP support online, the new automated system is proving difficult to navigate. Upon visiting a local branch, I was surprised to find it had relocated without notice. The lack of signage at the new location made it challenging to locate. I was informed at the new branch that my device's warranty had just expired, and I would need to pay for repairs. I am disappointed by this experience as it does not align with HP's usual level of customer service. I urge HP to address this issue promptly, as the defect in my son's device was present during the warranty period. Thank you for your attention to this matter. Sincerely, Dr. Ahmed Aly Khedr

I would like to file a complaint regarding a faulty laptop purchased at Best Buy. On October 1, [redacted], I visited the Best Buy store located at 52 E 14th St, New York, NY [redacted] to browse laptops. I sought advice from a sales assistant who repeatedly recommended the HP Pavilion X360 Convertible Laptop model as the best option. I followed his suggestion and made the purchase. During the initial three weeks of use, the laptop operated without any issues. However, three weeks later, the sound stopped functioning altogether. Given that I rely on the laptop for studying purposes, I completed my tests before bringing it back to the store for replacement. I attempted to reach customer service via the provided phone number on the Internet and waited on hold for twenty minutes. Upon visiting the store with my receipt, I requested a replacement. Unfortunately, I was informed that it exceeded the 14-day return policy. I am perplexed as to why I should have to purchase a new laptop for an additional $[redacted] when the defect is clearly a manufacturing issue. In light of the situation, I am not seeking a refund but rather an exchange for a new laptop to rectify the damage. I anticipate your prompt response. Sincerely, -IM- Contact Number: [redacted]

We have 6 HP Laserjet M452dw printers on our network connected via WI-FI for iPad AirPrint use, however, they keep dropping off the network and assigning [redacted].x.x.x IPs, showing communication issues with DHCP. Restoring defaults, power-cycling, and toggling WI-FI have helped occasionally, but the problem persists. Even setting static IPs doesn't prevent the printers from losing connection. I need assistance in resolving this recurring issue.

I contacted your support representative on the HP forums almost a year ago regarding a defective product issue. I am still waiting for assistance with this matter. As a disabled military family, we rely on this computer as our only means of accessing the internet. It has been nearly a year since we have had a functioning computer. The HP Envy touch smart 15 has a hinge that came undone, causing damage to the back of the computer. I understand that this is a known mechanical issue that HP should address. Please advise me on the next steps to have the computer repaired. Thank you.

I bought the HP DeskJet [redacted] All-in-One Printer Series approximately 6 months ago. I've been experiencing issues with it printing excessive status reports and running slowly, similar to my previous HP [redacted] series. Despite my previous printer becoming irreparable after finding a metal rod on the floor, I felt it served me well. Unfortunately, I no longer have the receipt or box to return the [redacted] series to Walmart. I paid around $39 plus Michigan tax for it. I am frustrated with the excessive black ink usage due to overprinting and the noise it makes. Having recently undergone spinal surgery, I struggle with bending and carrying items over 8 pounds.

Purchasing the HP Pavilion x360 was an exciting upgrade from my old HP. I've been struggling since day one and recently, a lady from Microsoft reached out to assist me. Unfortunately, her guidance left me even more confused and lost. Generating a Microsoft password remains a challenge, with continuous messages about outdated settings. As a retired Chief of oral medicine and surgery from St. Jude Children's Research Hospital in Memphis, TN, at 76 and disabled, technology complexities overwhelm me. I suspect Comcast involvement exacerbates the issue. Seeking understanding and a patient helper for my computer and printer setup, I kindly ask for assistance. Contact me at [redacted] or by email. Due to discomfort, communicating via email is preferable. Providing an hour's notice for setup assistance would be greatly appreciated. Wishing everyone a Merry Christmas and a wonderful New Year. Best wishes, Dr. Bill Cole

I just wanted to express my gratitude for the amazing laptop! I purchased mine around 5 years ago, shortly after my grandson was born. One night, while watching a cartoon together in bed, he accidentally kicked the screen, causing it to break and parts of the trim to come off. Surprisingly, the screen is now held together by three little wires and duct tape, but I still use it connected to a monitor and it works perfectly! It has been a reliable workhorse, and I am thoroughly impressed with its durability. HP truly offers exceptional products, and I will remain a loyal customer. I wanted to share this positive experience as a great review, but wasn't sure where to send it. Thank you once again. Helen Wood