HP Customer Service Issues

I have an HP i7 laptop that suddenly shut down. I took it to an authorized HP service center named HP WORLD in Coimbatore. They suggested changing the motherboard, which made me doubt the repair cost due to the laptop's value. My brother, who owns a laptop service center in Namakkal, advised me to get the laptop checked there. Upon inspection, it was found that the RAM had been tampered with - the sticker was removed and replaced, causing the laptop to function on only 1GB of RAM instead of the original 8GB. The service center admitted to replacing the RAM but later acknowledged they had put in a used one. I suspect foul play at the HP WORLD in Coimbatore and urge for necessary action to be taken promptly to avoid future issues.

I recently purchased an HP Officejet [redacted] printer on eBay. It appears to be working fine, except for connecting it to the router. I've downloaded the necessary software for the wifi setup, but I keep getting an error saying that MAC address filtering is causing a block. I've checked the MAC filtering settings on my router through the IP webpage, and it indicates that MAC filtering was disabled. Since I've successfully connected the printer to my PC, I suspect the issue lies with the printer itself. Every time I try connecting it to wifi, after entering the password, it blinks and fails to establish a connection within the time limit.

Dear HP Support, I am reaching out regarding my HP ENVY 17 purchased from Costco in March [redacted]. I acquired the laptop for photo and video editing purposes. The serial number is ..............5CG7504QCG and the product number is 2EW63UA#ABA. Although I initially faced slowness issues with the laptop, after contacting HP Support, a technician assisted me professionally. Despite some improvement, I ultimately resorted to using my desktop for editing tasks, while using the laptop for less demanding activities. Many ENVY 17 users reported similar performance concerns, and I decided to upgrade to a 1TB SSD, resolving all issues. However, my complaint pertains to the absence of a cable for the secondary drive in the laptop. This unusual scenario, in my experience of 40 years working with various vendors, raises concerns. I request that this issue be addressed appropriately. Thank you.

I bought an HP Envy x360 on March 23, [redacted], and it has been returned to us by the customer three times with the same recurring issue. The product is faulty, and we are seeking a replacement or refund. Despite contacting the technical team, they were unhelpful and did not direct me to customer services. I am unable to locate Partner support contact details, as the numbers provided by HP seem unattainable. I am looking to speak with someone other than the technical team regarding this matter.

I've been experiencing a persistent issue for the last five months. The problem is significant lagging and slow performance, with applications like Microsoft Word taking 10 to 15 minutes to open, making it impossible to work efficiently. Despite following troubleshooting steps from HP technical support and even resetting my laptop, the problem persists. I also reported the issue, and the service engineer replaced the hard drive due to failure, but unfortunately, the problem remains unresolved. My laptop is still under warranty, and the configuration includes an Intel i3 6006u processor, 4GB DDR4 RAM, Radeon R5 M330 graphics, and a 1TB HDD. The serial number of my laptop is CND70942F2. I would appreciate any assistance you can provide.

I recently tried to set up my new HP printer and encountered an issue during the installation process related to connecting for fax functionality. I followed the steps, but got stuck when it came to connecting to a phone line. Unfortunately, I couldn't find an option to exit, go back, or cancel. Now, although I believe the printer is installed, whenever I attempt to print, it redirects me to a fax setup prompt. My main goal is to print, not fax. I am currently stuck and unsure about what to do next. HP's customer service is not helpful as it leads to a frustrating loop of being directed to a webpage, then a phone number, only to be told to return to the webpage. I am in need of speaking with a representative for assistance with resolving this issue.

I purchased an HP Pavilion laptop on November 5, [redacted]. Unfortunately, within 45 days, the Windows system got corrupted. I went to the service center, and the service engineer advised me to call the helpline and purchase a recovery disc. After purchasing it, when I tried to install it, the hard drive got corrupted again on December 29, [redacted]. HP sent a new hard drive, and their engineer replaced it. However, when I attempted to use the recovery disc, I received a message to contact HP support. I placed another request with HP, which was scheduled to be delivered on January 8, [redacted]. Today, on January 9, [redacted], when I tried the recovery process again, the same message requesting to contact HP support appeared.

To Whom It May Concern, I am writing to express my disappointment with the quality of your ink products. I have been using a Hewlett Packard Envy [redacted] for nearly three years with an extended warranty. However, soon after the warranty expired, the ink cartridges I purchased for $68.58 stopped working properly. Despite being mostly full, the printer started printing blank pages. After extensive troubleshooting on my own, I had to purchase another HP [redacted] printer for $80. When the new printer arrived, I tried to use my existing cartridges, but they did not work. I had to use the cartridges that came with the new printer. Despite trying to return the new printer, I was unable to due to it being opened and cartridges being used. This whole ordeal cost me time and money, which was a significant inconvenience, particularly for a single mother like myself who relies on disability benefits. As a loyal customer who always purchases genuine cartridges, I am now questioning the value of these products. I kindly request replacement 61XL black and tricolor cartridges to address this situation promptly. Thank you for your attention to this matter. Sincerely, Gloria Karimian [redacted] East 24th Street Apt 28A New York, NY [redacted]

I bought two laptops from Best Buy in Boca Raton, Florida, at [redacted] State Road 7, with zip code [redacted]. After about six months, both laptops started having issues, mainly with the screens. Best Buy attempted repairs by changing the motherboard on one and fixing the screen on the other, but the problems persist. One laptop still has a screen issue, and the other is slow to load. I am dissatisfied with the product quality and the customer service provided by Best Buy. It would be beneficial for them to reach out to HP to address and resolve these ongoing problems.

I attempted to return a stylus pen but faced multiple failed collection attempts as I did not receive any pre-collection notifications despite arranging it. After numerous unsuccessful collection tries and lack of communication from HP, I am frustrated by the wasted time and lack of assistance. Even when I managed to contact them, the provided phone number was incorrect and they did not respond to my requests. This whole experience has been disappointing, and I am now considering filing a complaint with FOS. The inefficiency and poor customer service exhibited by HP in handling this return process is unacceptable. I am eagerly waiting for a prompt resolution to this ongoing issue.

I am reaching out regarding a previous issue I had with an HP ENVY [redacted] laptop. Shortly before deploying in September, I purchased this laptop which has been quite problematic. The WiFi network adapter repeatedly disconnects or disables throughout the day, leading to frustrating experiences. Despite seeking assistance from the Geek Squad and even having the device sent to HP for repairs, the problem persists. Recently, upon receiving the laptop back from HP with the WiFi antenna reconnected, the issue resurfaced within minutes of use. Unfortunately, my patience has worn thin, and I find myself reverting to my old Sony Vaio due to its reliability. Despite being under warranty and my efforts to address the issue, the laptop still hinders my productivity. I seek guidance on potential next steps given the circumstances. Your prompt assistance is greatly appreciated. Thank you. Best regards, M. S.

I own a HP Compaq Pro [redacted], and I've been dealing with recurrent power supply issues. Despite replacing it more than 10 times, it has failed once again. The computer is beeping 4 times for the 5th or 6th time, which in the past has indicated a power supply failure. I'm frustrated with the continuous need to replace the power supply, as this is my third computer of the same model facing this issue. Two previous computers met their demise due to this problem. While considering if I should give up on this one too, I wonder if there has been a recall or if others have complained about this issue. The computer isn't overheating, there's minimal dust, and it hasn't been mishandled. I'm invested in this computer due to the important data stored on it.

I bought a printer from a Best Buy in Colorado and brought it to my home in Nebraska. Unfortunately, all my prints are coming out crooked despite trying various troubleshooting methods. I am disappointed as I cannot find a way to reach a live HP support representative. Every time I try to contact them, I am directed to their website which doesn't provide useful solutions. When I enter my serial and product numbers, I am simply told to check back later. This experience is frustrating as I've had positive experiences with HP products before. I am left with no option but to return to the Best Buy store in Denver where I made the purchase.

I have always purchased original HP ink cartridges for my HP computer. Last Sunday morning, when I tried to print my sermon, I encountered an issue with a new cartridge. The printer displayed an error message claiming the cartridge was damaged, even though it was just opened. I compared it with the old cartridge, finding no visible differences. I cannot afford to invest in cartridges that end up being unusable. How can I obtain a refund from the company? Do I need to return the product to the Office Depot where I made the purchase for reimbursement? Kindly advise if the cartridge needs to be returned. Sincerely, Rev. L. B.

Subject: Unpleasant Experience with HP Customer Service Dear HP Customer Service, I am writing to express my disappointment with the service I received recently regarding my HP Envy laptop. After my laptop screen went black, I reached out to the customer service team and was informed that I needed to pay $50 for a special service to resolve the issue. Despite my attempts to discuss alternative solutions, I was encouraged to provide my credit card details, only to discover that I had paid for basic assistance that did not address the root problem. Following the restoration of my computer's operating system, I contacted the customer service team to voice my concerns and was promised a callback from a manager that never materialized. I feel that my case (Case Number: [redacted]) was mishandled with a lack of professionalism and transparency. I am requesting an immediate refund and the cancellation of any additional fees charged to my account. I look forward to a prompt resolution to this matter. Sincerely, Elena G.

I have been using my HP Chromebook for about 4-5 years now and I absolutely love it. I have recommended it to everyone. I use it daily for watching videos and doing all my online shopping. Unfortunately, over the weekend, my screen got broken. The screen still turns on, but there is no visible picture. I was wondering if the screen can be replaced. It would be great if your company could provide me with a replacement considering my loyalty to HP Chromebooks over the years. I hope to hear back from someone soon as I really miss using my Chromebook. Thank you for your time.

Hello, my name is Jesenia. I am reaching out regarding an issue with the HP laptop, model number 15-DB0011DX, purchased by my husband on November 17th, [redacted]. Upon starting the laptop, the screen flickers, flashes, and has a delay in turning on. Despite limited use, the laptop's screen behavior worsened, leading to a white or blank screen with occasional flickering. Attempts to troubleshoot online have been unsuccessful, including engaging with an automated texting service and speaking with a customer representative who promised to call back but did not. The laptop continues to display irregular screen issues, alternating between white, black, and sometimes the home screen before reverting back. I am seeking assistance to resolve this ongoing problem.

I am experiencing issues with my HP printer, as it keeps printing out extra blank pages which is wasteful and costly. Despite sending multiple emails, I have not received any responses or acknowledgments. The problem is not with the printer or ink cartridges but seems to be a software issue on your end. I have been a loyal customer since [redacted], but this ongoing problem is frustrating. I have previously lodged complaints about this same issue with no resolution. Please address this matter promptly to prevent me from seeking alternatives. Thank you.

I purchased this PC from a friend and have been unable to download any apps. I have tried using download manager and various drivers without success. In the past, I have easily installed apps and drivers, having had positive experiences with both new and used HP products. Owning this Pavilion entertainment center has been frustrating as I can't do simple tasks or use features that were always readily available on my previous PCs over the last 15 years. I hope your support team can provide straightforward advice on installing DVD drivers. I have never had an HP PC that couldn't play movies or music from a disc. I am unable to install Play Store apps, encountering page errors even with high-speed DSL. I would appreciate any help you can provide.

I own a HP LaserJet Pro MFP M426fdw with Serial Number PHB8JCSBN9, and it has stopped printing. On my MAC, I am receiving an error 49, and when I attempt to make a copy, I am seeing a Memory Low message even without the computer involved. I have performed several troubleshooting steps like resetting the printer, ensuring it's directly plugged into the wall, and checking the print queue and connection methods. Despite these efforts, the problem persists, although I'm able to print a diagnostic page. Is there a way to clear the printer's memory beyond the reset button? Also, if there's an internal component malfunction, is it possible to repair it at a cost lower than replacing the printer?