HP Customer Service Issues

There was an incident about a week or two ago while I was watching a Twitch streamer and talking on Discord with my friend Clar while opening Steam. I launched Steam to play the game "Hello Charlotte" per Clar's request to use the "friends can watch me play" feature. It seems that the computer struggled to handle all the messages, real-time streaming, and game loading causing it to freeze and lag when I tried opening Steam. Upon restarting the computer by pressing the power button, it failed to boot up normally. Instead, it showed a black screen with only the mouse cursor visible. I left it to see if the password screen would appear, eventually loading very slowly after entering the password, only to freeze on the screensaver page.

I recently purchased a brand new HP Stream laptop with the expectation that it would be free from faults or errors. However, after receiving it, I encountered an issue where the cursor kept disappearing. Despite contacting HP and spending 30 minutes on the phone with an advisor running tests, the laptop was deemed faulty. It was frustrating to have to send it off for repair and wait for its return, especially when I had hoped to use it immediately. After a week, it was confirmed that the laptop was indeed faulty. I am disappointed by the setback this has caused me, as well as the lack of an apology for the inconvenience. Sincerely, Andrew D.

We bought a 2-pack of black HP 61 ink (UPC [redacted]73) for our HP Deskjet [redacted] printer. This printer is paired with an old desktop not internet-connected, using the one-cartridge mode for printing. When we swapped the old black ink cartridge with a new one, the printer failed to acknowledge the change. After trying all troubleshooting tips with no success and verifying the printer was functioning correctly, we resorted to trying the second cartridge. Thankfully, the printer recognized it and we were able to print without any issues. We suspect the first replacement cartridge was defective and would appreciate a replacement from HP. What are the next steps for this? Thank you.

I regret to inform you that I am dissatisfied with the level of customer support provided. I purchased this laptop two months ago and for the past 45 days, it has not been functioning properly. The laptop is incredibly slow, and despite my attempts to contact support, the issue remains unresolved. Initially, I was told the server was down, then advised to troubleshoot, which temporarily fixed the problem for one day. I have a case ID, but every time I try to reach out, it seems like your communication devices are malfunctioning. This has been frustrating as I have spent two hours making unsuccessful calls to your service line. It is disappointing that despite your efforts to assist, there seems to be a lack of coordination within your team.

Subject: Battery Issue with HP x2 [redacted] G2 Device Dear Customer Service, I am reaching out regarding a battery fault with my HP x2 [redacted] G2, purchased from CCL Computers Ltd on January 11, [redacted]. Despite trying to troubleshoot the issue by updating drivers through HP Support, the system showed no faults initially. However, after encountering the "plugged in but not charging fault" and attempting various solutions, the battery is now indicated as not present, requiring the device to be constantly connected to the power adapter for use. As the product is under warranty and has only been in use for just over a month, I am concerned about this fault. Additionally, the persistent flashing white light above the USB-C socket post-power down is troubling. Kindly provide a solution to fix the battery issue promptly. Thank you for your attention. Sincerely, David C.

I was setting up a security feature on my HP laptop, but got distracted when my baby woke up during the restart, and now I can't find the code I need to proceed. I would really appreciate some guidance on how to remove it from my EliteBook [redacted] G5 for now. I plan to revisit this once I have the time to focus without any distractions. Thank you for your help.

I recently purchased a laptop for machine learning projects, but within five days, it started overheating and making loud fan noises even with basic applications. This issue is hindering my work, and the delay in delivery exacerbates the problem. My attempts to contact customer service have been met with frustration as I was quickly transferred to technical support, resulting in disconnections and long wait times. The lack of attentiveness, rude staff, and unhelpful virtual assistant have left me disappointed. I regret not choosing Dell due to its superior customer service. I urge HP to value its customers and improve its support services to avoid losing valuable clientele. I hope for a swift resolution to my laptop's overheating issue. Thank you.

In December [redacted], I purchased a laptop for my son's Christmas gift. Shortly after, it experienced hard drive failure and needed repairs at BestBuy. After working for a few months, the same issue recurred, costing $[redacted] for the repair. Upon a third hard drive failure, I sent it to HP under Case ID [redacted]. Although it was returned in working condition, it recently stopped booting up, likely with the same problem. I submitted a claim through the website with Case Number [redacted], but haven't received any communication from HP. When I called for assistance, I was informed of a fee due to the laptop being out of warranty. Considering its continued issues, I'm requesting a replacement instead of a refurbished unit. I have another laptop purchased at the same time that is working perfectly. Please address this matter.

I bought an HP Spectre laptop for almost $[redacted] less than 2 years ago. I brought it to Harvey Norman Bathurst a month ago when it stopped working and wouldn't charge or turn on. I am disappointed because for such an expensive laptop, I expected it to last more than 2 years. After waiting for 2 weeks, I had to follow up myself, and they said no fault was found except for a crack on the screen. They wanted to charge me to fix the screen which I had asked them not to do a week prior. Now, after a month, my laptop still hasn't been returned for my university needs. They keep saying it will be ready the next day, but there has been no progress. I feel frustrated and let down by the poor service. I am still paying for this laptop, and nothing has been done to fix it since they claimed no fault was found. I hope someone competent from customer service could reach out to me to address this issue promptly. My job number is [redacted]. Sincerely, KA

I have an HP LaserJet M1005 Multifunction Printer. Here are the warranty details for my product: - Warranty status: Active - Serial Number: CNKNL9WBZ4 - Product Number: CB376A - Extended Warranty: Contractual Agreement - Service type: HP Hardware Maintenance Onsite Support - Coverage: Covered under extended warranty, with 8 months remaining - Start Date: November 03, [redacted] - End Date: November 02, [redacted] - Service Level: No Specified Repair Time - Next Available Tech Resource: Onsite - Next Coverage Day: Onsite Response - Next Available Tech Resource: Remote - Coverage includes standard parts logistics, material handling, diagnosis, onsite support, and parts and material provision.

Dear Sirs, I recently purchased an HP Inkjet All-in-One [redacted] printer on 23rd February. However, four days later, I encountered issues while printing photos. Despite setting the machine to Best quality and using HP ink on glossy paper, I noticed that a photo I printed 42 minutes ago is still not dry. In the past, I had an All-in-One B210a printer where I could print and handle photos immediately on the same paper without any problems. I chose the [redacted] for its reputation of being able to perform similarly to my old printer, even though the ink is costly. Currently, I am experiencing wastage of expensive paper and ink without achieving a satisfactory photo quality. I urge you to address this issue promptly to my contentment, as I am considering returning it to the supplier in exchange for a different brand if the problem persists. I eagerly await your prompt response. Yours faithfully, W. Barrie

On January 14, [redacted], we purchased a laptop, and unfortunately, on February 18, [redacted], the hinge broke. We didn't choose to buy the extended warranty assuming that HP laptops are of high quality. We received repair estimates ranging from $[redacted] to $[redacted], despite the laptop being stationary at home and never mishandled. We are requesting reimbursement for the repair or a replacement as we trust in the quality of HP products and hope for a positive resolution. This is my third attempt to communicate this issue, and we are looking forward to your response. Thank you, A&J Thiede [redacted] [redacted]

I recently brought my laptop, purchased 6 months ago, to a different shop instead of the one recommended by HP due to distance. I mainly use the laptop for school and lack technical knowledge. When contacting tech support about a bad hard drive, I was advised to perform further troubleshooting with the computer at hand. Unfortunately, the laptop only displays a gray screen and I am at a standstill. I may have to cover the cost of a new hard drive for my 6-month-old computer if HP refuses to honor the warranty. This experience has left me disappointed, and if unresolved, I will refrain from buying HP products in the future. I kindly ask for assistance in resolving this issue promptly by providing a new hard drive for installation. Thank you, Ben W.

Subject: Disappointing Experience with HP Products I'm reaching out regarding my purchase of a Photosmart [redacted] in [redacted]. Initially, I was pleased with its customer-friendly features. Unfortunately, the printer stopped printing in black in January [redacted], and I was shocked to learn it was no longer supported after just four years of service. In search of a replacement, I bought an OfficeJet [redacted], thinking it would be comparable to my Photosmart. However, upon installation, I noticed significant differences. The copy screen orientation is reversed, making alignment more challenging, and there is no preview feature, which is essential to me. I've been a loyal HP customer for many years, owning an HP computer as well. I'm left feeling disappointed by the quality and functionality of the OfficeJet [redacted]. I'm wondering if it's possible to repair my Photosmart [redacted], as I prefer its features. If not, I'd be willing to pay the price difference for a replacement product with the capabilities I value.

I am writing to address the recent issues we have encountered with the HP LaserJet M1005 printer we purchased. Initially, on 12.02.19, we experienced a paper jam problem, which was resolved by one of your engineers who came and fixed it by opening up the printer. Subsequently, we faced another issue where the printing on paper was not clear. A different engineer came on 22.02.19 and identified a damaged roller, promising to discuss the matter with the management. After a follow-up, we received a quotation from M/s.............. for the damaged part. However, as the printer is under a 1-year manufacturing warranty and the fault was not on our end, we request the replacement to be done at no cost to us. We are disappointed by the poor quality of service we have received and expect the matter to be resolved promptly.

I purchased my HP laptop around 9-10 months ago and have been experiencing slow performance since day one. Despite having minimal apps installed, the laptop operates at a very sluggish pace. I've attempted to contact the service center, but it seems the contact numbers have been changed without updates on the HP website. This lack of support has left me disappointed in my HP laptop purchase. Not only is the laptop underperforming, but the after-sales service is severely lacking. The website provides accurate information for purchasing products but fails to offer the same attention to detail for post-sales support. The discrepancy in customer service accessibility is frustrating, especially considering the laptop is still under warranty. My laptop model is HP 15-BS636TU.

My printer frequently loses WiFi connection. I have verified all settings on the printer, everything seems correct. The only temporary fix is to power cycle my BT hub, but the connection drops again after some time. I contacted BT support, they ran tests and assured me everything is fine on their end, suggesting the issue lies with the printer. Despite the printer indicating a stable WiFi and wireless connection, it fails to operate. Attempts to print from my iPhone and iPad have been unsuccessful. It would be greatly appreciated if your technicians could diagnose the problem and provide solutions. Continuously restarting the hub is inconvenient, and BT confirms that all services are running smoothly except for the printer's ongoing connectivity problems. Any advice on resolving this dilemma would be a huge help.

Product Name: HP Pavilion [redacted]-p0066 Desktop PC Serial Number: 8CG8457TBP Product Number: 3LA87AA#ABA Model Number: [redacted]-p0066 Hello, I bought this desktop computer for our worksite two months ago. Unfortunately, the keyboard is not functioning properly. We have tested multiple keyboards, including the one that came with the computer, and none are working. Our technician discovered a keyboard power issue during a CPU test. I acquired this item from Staples in Burbank, CA, just a few months back. Finding a solution to this problem is crucial as it is hindering our project progress. Please provide guidance on where and how to proceed to fix this problem, as we have exhausted troubleshooting options. Urgent assistance is greatly appreciated. Thank you, Greg C. Floor Supervisor/Business Development Burbank Steel Treating Inc. Work: [redacted] Cell: [redacted]

I was browsing a used cars site on eBay.com when a Microsoft screen popped up on my HP Spectre. Codes were streaming in the background while an alarm went off with announcements that my laptop was locked and my IP compromised due to an identity theft virus on the site. The warning claimed that shutting down my laptop could result in data loss and identity theft.

I have been trying to resolve an ongoing major issue with my new HP OfficePro [redacted] All-in-One printer. The printer only works part of the time without any specific pattern. I receive messages like "printer is not connected," "cannot locate printer," or "printer is offline." Occasionally, after rebooting my computer, the printer works for a bit. It's frustrating to go through this trouble just to print something simple. I've had several HP printers before, and they were mostly fantastic. This specific model is causing me a lot of frustration. I haven't received satisfactory assistance from HP. Additionally, the serial number search process seems impractical. I'm unwilling to turn the printer upside down to locate the label. I've checked all the recommended places, but to no avail.