HP Customer Service Issues

Subject: Formal Complaint Regarding HP Laptop Repair Dear Sir/Madam, I am writing to formally complain about my HP laptop case number: [redacted]. On 17/10/[redacted], I reported an issue with my HP laptop to the HP team at [redacted] [redacted]. Subsequently, I contacted the Flex Repair Centre in Warrington and left my Pavilion laptop with them for diagnosis. Between 17-19/10/[redacted], I attempted to discuss and authorize the repair with the HP customer service team. Regrettably, I discovered that the repair was not approved, and I was not informed of the decision. After the diagnosis, I did not receive written confirmation of the problem, explanation on why it wasn't covered by the HP Care Pack purchased, or a quotation for the necessary parts. I feel misled by the purchase of the HP Care Pack, as it didn't provide the protection I expected against accidental damages as stated on the HP website. I believe HP failed to meet FCA regulations and TCF standards by not treating me fairly as a customer and not providing clear information regarding the repair. I kindly request the repair to be covered under the HP Care Pack without charge and for a timely resolution. Sincerely, Sandra

The power button on my HP Envy x360 15bq051nr seems to be broken. It no longer depresses or clicks like it used to, and I am unable to turn on my laptop. A repairman mentioned that this could be a common issue with similar models and suggested reaching out to HP in case there is a recall, as this is the second problem I've had with the motherboard within a year. As a computer science student, these repairs are very inconvenient for me. I would be grateful if my laptop could be repaired free of charge within a week, considering this is not damage I caused myself and my laptop is relatively new. I cannot afford to invest in repairing a device that has malfunctioned on its own. Thank you for your assistance.

All I want is to speak with a live person, but I can’t seem to do that. I had an issue with my 1-year-old HP laptop where the hard drive crashed. When I contacted support last night, I spoke with someone named Alex who was extremely rude and impatient. He didn't solve anything and even said I wasted his time. If this was my company, I would definitely want to know. I have a long story to share about my experience. I do not plan to buy another HP product and won’t recommend them either. If anyone is interested in hearing more details, feel free to contact me. If this message needs to be forwarded to the correct department, I would appreciate it as I was quite upset. Thank you for your help. My name is C and you can reach me at [redacted] Thanks again.

Dear Sir, I am writing to address an issue with my recent purchase of an HP laptop (HP Pavilion -15au626tx) with the product serial number 5CD645309Q. Lately, I noticed that the laptop has swelled up near the left side close to the Power button. After contacting the customer service center with case ID [redacted], it was determined that the battery was defective, causing the laptop to deform. Although the service engineer removed the swollen battery, no replacement was provided. The potential risks involved, such as the battery exploding and causing harm, are alarming. I have been a loyal HP customer, and this is my second HP laptop from the NTPC authorized HP dealer portal, purchased in [redacted]. None of my colleagues who bought the same laptop have encountered this issue before, making this an isolated incident. Attached are pictures of the defective battery. I kindly request a replacement battery to ensure the safety of my laptop and prevent any future complications. I hope to receive a positive response to my claim and continue my trusted relationship with HP. Sincerely, Pradeep Kumar Singh Phone: [redacted]

Subject: HP Support Case Confirmation Dear Mr/Ms G, Thank you for reaching out to HP Support. We have received your request for service and a case has been created for you. Please refrain from replying to this automated email. Your case number is [redacted]. Below are the details provided: Product Description: Product Number: Serial Number: Case Subject: IN/ NCD/MF: 9-18/577DW/PRINTER FAILURE Portal Case URL: N/A For all your product support needs, kindly visit support.hp.com and select your product or support option. Best regards, HP Inc Please note that this is an automated message from HP. It is intended solely for the recipient. Any unauthorized use is prohibited. If you received this email in error, please delete it without viewing, using, copying, or sharing its contents. HP values your privacy, for more details, refer to HP's privacy policy on www.hp.com.

Today, when my computer powered on, it displayed an error message stating "Automatic Repair" followed by "Diagnosing your PC" and then "Attempting repairs." Now, it is showing "Automatic Repair couldn’t repair your PC. Press Advanced Options to try other repair options or shut down." The log file path provided is: C:/Windows/System32/LogFiles/Srt/SrtTrail.txt. I accessed the Advanced Options, then Troubleshoot and tried to Reset this PC. Opting to keep my files, the process halted with an error "There was a problem resetting your PC." Canceling, I attempted System Restore, but encountered issues restoring to different points. Trying to restore options like Windows Update and Windows Modules Installer led me to confirm disk to restore, but I was unable to proceed due to system protection settings. Additional attempts to revert to the previous version failed. I sought guidance on YouTube and attempted Command Prompt solutions with no success. Any assistance would be appreciated.

I recently had my HP all-in-one serviced under warranty, but when I received it back from FedEx on October 26th, the computer stand was broken. I filed a claim with FedEx, but they directed me to HP for resolution. After contacting HP and speaking with a rep named Larry (Case #[redacted]), I was assured a new stand would be sent to me within 24-48 hours. However, it has been two weeks, and I have yet to receive the replacement stand as promised. I am unable to use my computer without the stand. I am looking for an update on the status of the new stand shipment.

Yesterday, at around 11 p.m., I accidentally spilled about 30ml of water on my keyboard, trackpad, and screen. I immediately turned off the laptop, disconnected the charger, wiped off visible water, and left it upside down. I used a card to absorb any excess moisture from the keys and grooves. After 2 hours, I turned it back on and ran diagnostics tests with F2, which all came back positive for power, hardware, audio, keyboard, touchscreen, and trackpad. I turned it off again and ran more diagnostic tests downloaded from the HP website overnight, around 5:30 a.m., and again all tests were positive. The laptop seems to be working fine now, although occasionally there is a light whirring and clicking noise, especially right after startup, which I'm unsure if it's normal behavior. Since it wasn't a significant amount of water and the laptop is functioning well, am I out of the woods?

I purchased my laptop in July [redacted]. Shortly after, it started to automatically scroll up. After multiple attempts to fix the issue with the shop and HP service center, it was finally discovered in [redacted] that the problem was with the keyboard. I had to pay to replace the keyboard, but the new one is missing the special feature of a backlit keyboard that I loved and relied on for working at night. The shop informed me that the original HP keyboard with this feature is not available. How can I get back the backlit keyboard feature that I have been missing since the replacement?

Hello, I purchased an HP laptop, model HP 15-AY516TX, on 29/06/[redacted]. It was running well with Windows 10 until I connected it to a new wired internet connection. After that, the laptop slowed down, and internet browsing became very sluggish compared to when I connected it to a Lenovo laptop. I sought help from a local laptop repair person who formatted the laptop, changed the OS to Windows 7, and installed a new antivirus program, K7. Although the browsing speed improved, I now face new issues such as unexpected shutdowns after 10 minutes of standby, error messages on Windows startup, 3ds Max software not running smoothly, increased device heat while using 3ds Max, YouTube not working properly, hotspot issues, and unwanted advertising about virus infections and outdated drivers. I would appreciate recommendations on how to address these problems and revert to Windows 10 for optimal 3ds Max performance. I am hesitant to rely on local repair services and would like to know about HP's offline technical repair service in India. Thank you for your assistance. ARAVIND India

I own an HP Envy [redacted] printer and I am enrolled in Instant Ink. I ran out of ink completely five days ago and just received new cartridges yesterday, which was too long of a wait considering I use my printer for business during this busy holiday season. Previously, my printing was streaky unless I printed at maximum DPI, which was time-consuming and inconvenient for my business operations. Even after replacing the cartridges, I could only print about 10 pages without streaks before having to switch back to high DPI printing. According to my plan, the cartridges should last longer than 10 pages and should not require adjustments for high-quality printing. I've wasted supplies and time trying to fix the streaky printing issue, affecting projects on art paper and other materials. It's frustrating to deal with this problem when basic full-color printing should not be this challenging.

I am in need of a BRAND NEW COMPUTER. I bought a three-year warranty in advance, expecting fewer problems with my laptop, as I mainly work from home. However, I have been in contact with tech support numerous times and have already sent my laptop in for repairs. Despite this, the computer's performance has worsened, becoming hot to the touch and frequently shutting down. This poses a safety risk and fire hazard. I have been informed that I will not receive a new computer and must continue to send it in for repairs. The individual who sold me the warranty assured me that I could receive a new computer if the issues were not resolved, yet I am struggling to have this honored for a computer that is evidently overheating, among other issues. I have photos documenting the problems and I am prepared to provide them as needed.

My husband purchased an HP Laptop with Serial # CND837CPWD on 10/16/18. I used it briefly for Netflix on the same day. When I tried to boot it up again on 11/10/18, I encountered a blue screen error stating autofix could not repair. After multiple attempts, I managed to do a factory reset but couldn't capture the error code due to the screen switching quickly. I left it at the setup screen afterward. Walmart advised me to contact Allstate for the protection plan or HP for the manufacturer warranty. After multiple attempts with HP support, I received a case # [redacted] and was told a case manager would call in 24-48 hours, which hasn't happened. I requested a refund as I already purchased a replacement. If not resolved soon, I will escalate this issue to the better business bureau. I have the receipt from Walmart totaling $[redacted].85 for the laptop, protection plan, and tax.

I own an HP Envy 17-inch laptop with product number M1W00UA#ABA. Recently, I had the hard drive, which was showing signs of imminent failure, replaced, resulting in the need to reinstall the operating system. Thankfully, all files from the failing drive were successfully transferred to the new one, and all necessary apps have been reinstalled. However, I encountered an issue about a week ago where the sound coming from the internal speakers sounded tinny, and upon investigation, I discovered that the sub-woofer was not functioning. Despite trying to troubleshoot by reinstalling the audio driver, the problem persists. I have scoured the internet for a solution but have had no luck. On top of that, HP's support pages offer no assistance for this basic issue of a disabled speaker. I would appreciate any guidance you may have in resolving this frustrating audio problem.

My HP Notebook 17-by0061st laptop keeps disconnecting from WiFi. I purchased it just over a month ago. I initially thought it was my WiFi causing the problem, but it occurs on various networks (college, library, work) too. After contacting customer support, they attempted several solutions, but the issue persists. This is disrupting my school work, which I use the laptop for predominantly. I am disappointed as I have invested a lot in this laptop and never encountered this problem with other HP laptops before. I am not seeking a refund, but rather an exchange or resolution to the connectivity problem. If this issue persists, I may reconsider my loyalty to HP laptops. I look forward to your response. Thank you, Diana.

I purchased an HP Pavilion Laptop on 31st August [redacted], and I am disappointed that the keyboard has stopped working without any damage to the laptop. I returned it to PC World, where I made the purchase, and they attempted to reinstall the driver without success. They determined it to be a hardware issue with a repair cost of £60 plus parts, just slightly beyond the warranty. This falls short of my expectations for a durable HP product. I was assured of its quality and longevity when I bought it for university use. Discovering its malfunction just a year later is disheartening. I am left with the decision to bear a considerable repair cost or invest in a new laptop.

Dear HP Support, I recently purchased a used HP Pavillion AIO r0xx with the following details: Serial number: 8CC7331LC7 Product number: 2HJ22AA#ABA I am unable to run a virtual machine because the virtualization function is disabled and I need to access the BIOS to change the settings. Despite many HP users facing the same issue, I haven't found a solution on your forum. When I press ESC upon starting the PC, I see the Start Menu, but pressing F10 for BIOS does not work. None of the "F" options, including F10 for BIOS, seem to respond. It's not an issue with the wireless keyboard as ESC opens the menu, and Enter works to continue launching the PC. I suspect this could be a warranty-related problem. I am running out of solutions. Please assist me with this matter.

Good afternoon, I am Mary A., a teacher at Chilhowie HS in Chilhowie, VA. Recently, I received a new HP OfficeJet [redacted] Mobile All-in-One printer for my classroom via Donors Choose.org. Unfortunately, the color #62 printer cartridge that came with it only printed cyan despite multiple cleanings. I had to use the additional cartridge I purchased, which worked perfectly. I suspect the original color cartridge was defective. I've kept the printouts and the faulty cartridge for reference. I kindly request a replacement for the malfunctioning color cartridge. Thank you for your attention to this matter.

Hello, I reside in Marlinton, WV and purchased an H.P. laptop at Walmart on Feb 6th using my Visa debit card as reflected on my bank statement. Upon receiving the laptop, I noticed the printer port was loose, leading to the printer not recognizing the computer. Additionally, a few months ago, the letter A with a diamond and square plastic piece came off the laptop. Walmart mentioned a year warranty, but I am unsure if it is with the store or H.P. Do I return it to Walmart or send it to H.P.? I am unable to locate my receipt but can provide my bank statement. Walmart advised me to visit customer service for assistance. Thank you for your help.

We bought an HP OfficeJet Pro [redacted] Plus printer, and its warranty has ended. We had it repaired by your service partner, iQor Global in Faridabad. However, the printer worked only for a day before displaying a "Paper Jam" error. iQor mentioned that the paper assembly needs replacement, but it's unavailable for this printer model. Can you please assist us? We haven't used the printer much, and it's in good condition.