HP Customer Service Issues

As a student studying in Germany, I am experiencing persistent keyboard issues with my laptop purchased in India. The problem involves automatic typing of letters upon startup and unresponsive plus key on the numeric pad. I have diligently attempted various troubleshooting methods recommended by HP forums and reached out to customer support in India, where they indicated a hardware fault. Seeking assistance from the German support team has proven unsuccessful as I have not received any response despite promises of a callback. Feeling neglected, especially while residing in Ingolstadt, Germany, I am reaching out for a resolution. My keyboard is under warranty, and if this matter is not addressed promptly, I will explore legal options. My laptop’s serial number is CND5481C0F.

I am having issues printing as my HP All-in-One [redacted], sometimes referred to as HP [redacted], is not connecting to the Wi-Fi. The wireless and ePrint icons on the printer keep blinking, indicating a connection problem. Despite trying to connect to a secondary Wi-Fi network and attempting various troubleshooting steps, such as resetting the router and turning devices on and off, the printer and computer are still not communicating. I have used both the onboard PC software and the recommended HP app, but nothing seems to resolve the issue. This wireless printing used to function correctly, but now it no longer works.

I am having trouble retrieving my username and password due to an error stating "Email address not found." Despite this issue, I possess a welcome email from HP which contains my registration information: Name: E-mail: [redacted] Product: HP ENVY m6-1184ca Notebook PC Registration Date: 1/2/[redacted] My primary concern is the privacy of my personal data that may still be stored in the system despite the error message. Any assistance would be greatly appreciated.

I recently upgraded my printer to an HP Envy [redacted] and signed up for Instant Ink. However, after experiencing printing issues with the Instant Ink cartridges, I tried replacing them with new store-bought cartridges to no avail. Despite contacting tech support, the problem persists. Moreover, I am still listed as signed up for Instant Ink for both my HP Envy [redacted] and the HP ENVY PHOTO [redacted] without my consent. Trying to unsubscribe through the website only leads me back to purchasing more Instant Ink. This experience has left me frustrated and reconsidering my loyalty to HP products. I would appreciate it if my printer could be restored to working order. Thank you for any assistance you can provide in resolving this matter.

I bought two 63XL black ink cartridges for my HP OfficeJet [redacted] printer from Walmart in August [redacted]. After installing one cartridge, the printing quality was poor despite following the calibration instructions. The skew number for the faulty cartridge is [redacted]. The second cartridge worked fine. I haven't experienced this issue before. I would appreciate a replacement or a refund as the ink cost $39.84. Unfortunately, I no longer have the receipt to return it to Walmart. Thank you, Rita Mercer

I contacted tech support at [redacted] for help with connecting my OfficeJet [redacted] printer to wifi. On the screen where I needed to enter the wifi password, the letters were in groups like abc-def-ghi, making it impossible to type correctly. Despite my efforts, I couldn't input certain letters like "b," only getting "a." The first representative didn't grasp the issue and abruptly ended the call. The second person, a man, responded rudely, telling me to be quiet as he was the technician. After disconnecting and calling back, I sadly encountered the same individual who threatened to keep hanging up on me, which he did multiple times when I tried again. In frustration, I reached out to [redacted] and spoke to another unhelpful representative who remotely accessed my screen and performed unrelated actions. He dismissed my issue, claiming all touch screens were the same and insinuating I was incompetent with technology. This experience left me feeling extremely dissatisfied with the incompetence and rudeness of the tech support team.

I am seeking assistance with setting up my printer. The customer service representative I am currently speaking with, Piyali, has presented communication challenges due to her accent, which I suspect is from the Indian region. Initially, she requested my model number, which I provided, but she now insists on obtaining the serial number before proceeding. I have been on this call for over 15 minutes without progress, as Piyali refuses to transfer me to another representative. I prefer to speak with someone else to resolve my issue promptly. I would appreciate it if a representative from HP could contact me by phone at [redacted] or [redacted].

Subject: Disappointing Experience with HP Customer Support Dear HP, Approximately a week ago, I reached out to HP customer support regarding my HP Officejet [redacted] Premium All-In-One Printer that suddenly stopped functioning. The support agent, who seemed to lack familiarity with the product, was unable to provide effective troubleshooting assistance and instead placed me on hold multiple times. After more than 30 minutes, she determined the printer as beyond repair, leaving me frustrated, especially since I had recently invested nearly $[redacted] in replacement ink cartridges that are now unusable with my other HP printers. Subsequent interactions with another agent on HP.com also failed to offer any resolution for this loss. This experience has left me dissatisfied, leading me to reconsider future HP purchases for both personal and professional use. Desired resolution: A full $89.13 credit towards the purchase of a replacement printer. Sincerely, S.J.Z., M.D.

I bought an OEM 61XL print cartridge with a warranty date of 03/10/[redacted]. It was new but didn't work. Another cartridge I bought worked fine, so the issue isn't with my printer. After speaking with Agent Natasha, I was advised to take it to the store for a replacement. Since it was part of a 2-pack, I don't have a receipt or remember where I bought it. The customer service from Agent Natasha was disappointing – it felt like the company only cares about making money from replacing faulty cartridges. I'm frustrated and can't afford to waste money on products that don't work. If this represents the level of customer service I can expect, I'm reconsidering future purchases of HP products.

I am having trouble locating the search function on my Slim Desktop [redacted] AO11. I need to access the audio devices and sound themes control panel to enable word transcription. As a student at UNM who is deaf, I typically do not use speakers. However, I require speech recognition in Microsoft Word to transcribe my lectures from a voice recorder. Unfortunately, I received an error message stating, "Speech recognition could not start. Make sure your audio hardware is working properly. Check your audio configuration in the audio devices and sound themes control panel." I am unsure how to access this control panel. Can someone please guide me on how to locate the audio devices and sound themes control panel and provide instructions on the necessary settings for Word transcription?

I bought the HP Stream on October 11, [redacted]. Unfortunately, the laptop is proving to be quite challenging to use as it won't download updates, reset, or perform other essential functions. Despite purchasing it for my college student to work on papers and documents, it's being hindered by the Windows updates taking up all the hard drive space. I've tried deleting everything except the essential Windows programs, which cannot be removed, yet there is still no room for updates. This laptop has become useless due to this issue. I have faith in HP products as we own multiple HP devices in our household with positive experiences, but the Stream has been a big letdown. Understanding that HP may not have foreseen such large updates, I am requesting a refund or credit for the full amount paid for this item. I can provide the purchase receipt from Walmart if needed. Look forward to your decision on this matter.

I purchased a notebook specifically for teaching online classes after being reassured by the salesperson that it would support email and internet access. However, when trying to install an update pushed out by HP, I encountered a lack of memory issue. After spending two hours speaking to four tech support representatives today, it boggles my mind that a product marketed for internet browsing and emailing cannot even complete a simple update. I have only used this notebook for its intended purposes, yet now I am being asked to consider paying for tech support or purchasing additional hardware like a hard drive for a computer that is only four months old. This seems like a deceptive practice on HP's part. My serial number is 5CD816244T, and I believe HP should take responsibility for providing the necessary memory update to ensure my unit can handle future updates without additional purchases.

I recently purchased an HP Envy [redacted] All-in-One printer and have been trying for over 3 hours to connect it to my laptop. The printer is successfully connected to the wireless network, but my laptop won't connect to it. I've tried different methods, downloaded the EasyPrint app multiple times, and attempted various IP addresses without success. I even reached out to two tech support lines but was left on hold for too long. I'm frustrated and considering returning the printer, as I can't seem to get it to work. I need a tech expert familiar with the HP Envy [redacted] to contact me and guide me through the setup process promptly.

Hello HP, Thank you for the recent cashback payment, your assistance in filling out the required forms was much appreciated. I wanted to address another issue regarding my Instant Ink Account number [redacted]. When I bought my Envy printer [redacted], it was supposed to come with a promotion for 9 months of free Instant Ink, which influenced my decision to purchase it. The staff at Currys mentioned that the 9 months free ink might come through a prepaid card included in the packaging. I followed the enrollment process using the card provided, but upon checking my account, it appears I will start being charged for Instant Ink from the 2nd of February, indicating only 5 months of free ink allocated instead of the expected 9 months. Could you please advise on how I can update my account to reflect the correct 9-month allocation?

I have successfully installed a new HP OfficeJet [redacted] printer. I can print and scan, but I have an issue with the display screen on the printer. While I can select the language, the "Home" and "Help" buttons are not available, limiting my access to options like Copy, Scan, and Fax. If I can't get this resolved, I may return the printer. I am looking for a contact at HP to help me with this matter.

I regret to say that I cannot afford to handle a problem caused by the HP Resolution Team workers. The $45 charge seems unreasonable to me. I have made over 44 calls and messages to Franky, who was supposed to be assisting me. All gift cards work fine except for one that I received after leaving the hospital, as the coupon code had expired. This has caused me to fall behind in my classes. Furthermore, I had paid $79.00 for Accidental Damage Protection care pack, but HP issued me a refund 8 months ago, leaving me without a laptop and my warranty running out. In all my years of ordering from HP, I have never experienced such disrespect. I feel as though HP's quality has significantly declined. I am considering seeking legal action, as I have consulted with an attorney and believe I have a valid case against you. Thank you, Gregory K.

As a longstanding member who has purchased laptops regularly, I am extremely disappointed with the lack of response in resolving my current issue. Despite making numerous phone calls and messages (44 to be exact), my assigned resolution team member, Franky, has not returned a single call. I have been dealing with a hospitalization, and while the refund amount in gift cards is acceptable, I have encountered problems with an expired coupon code that I was not previously aware of. My attempts to reach Franky for assistance have been fruitless, and as a result, I am falling behind in my classes due to the unresolved laptop order. Despite reaching out to various HP representatives, no one seems to have any knowledge of my situation. I am at a loss as to what to do with the gift cards without the necessary coupon code to finalize my laptop purchase. I kindly request expedited resolution to this matter. Thank you for your attention. Sincerely, Gregory K.

I recently bought an HP Envy Desktop [redacted]. After setting it up and going through the on-screen setup, I tried to open the disc drive to insert an installation CD for a program I use for my home office. However, when I inserted the CD, nothing happened. Now when I try to open the disc drive, it just makes a rattling sound and won't open. I suspect I may have inserted the CD incorrectly as I'm more familiar with CD drawers, not vertical slots. I've attempted the eject function on screen, but it continues to just rattle. Before resorting to drastic measures like using a butter knife or going to a repair shop, I'm seeking advice. Any suggestions on how to resolve this issue without dismantling the computer or traveling a long distance for service? Appreciate any help!

I apologize for any inconvenience caused, but I have been attempting to reach out without success. I called the [redacted] number and was told I would be contacted within 10 minutes, but have not received any call back. I have been waiting for 2 hours and 50 minutes with all my necessary information, such as the case number, gift card numbers, and coupon code, ready. I purchased a care package warranty 8 months ago and sent my laptop in for service. I have made 44 calls and left messages for my resolution team worker without any response. After being a loyal customer for over 9 years, I am considering switching to Dell for better service. Can you please provide me with an update on when I can expect to receive my laptop or if I should wait until the extended warranty expires? Thank you.

I experienced a problem with my HP-[redacted] all-in-one printer scanner auto feeder, and after struggling to find support on the website, I contacted a support person with case number [redacted]. After an hour on the phone, a refurbished printer was sent to replace my faulty one. Upon receiving the new printer, I realized there was no print head included. After contacting customer support again, I was told that HP printers never come with a print head. I was taken aback by this information, as the refurbished printer was supposed to meet all factory criteria of a brand-new printer. I was disappointed by the lack of communication and clarity regarding this issue. I urge HP to review this policy and provide me with a refurbished print head as my current one will be out of warranty soon.