HP Customer Service Issues

I have an HP 65 OfficeJet wireless printer/fax/scan won at a raffle some years ago. The serial number is THO5L220KH, and the FPU No. is CB[redacted]7. The printer worked fine until recently; it stopped printing after I noticed the paper roller might not be picking up paper. Unfortunately, I am unable to remove the paper tray, and despite efforts like clearing and refilling the paper, the issue persists. The fear of repair costs concerns me greatly as it's vital for my job. I appreciate any guidance on resolving this printing dilemma.

I am experiencing difficulty printing from my computer to my Officejet Pro [redacted] printer. It successfully prints when making copies using the glass top or auto-feeder, ruling out a paper jam or internet connection issue. This refurbished replacement printer is new to me, having received it within the last month. I seem to encounter recurring challenges with HP printers I receive under warranty. I urgently require assistance in troubleshooting and resolving this problem to avoid prolonged downtime and frustrations. Currently, I am unable to invest in a new machine, and I have decided against purchasing another HP printer in the future. Your prompt response is greatly appreciated. Thank you. Flo W.

I recently bought a certified refurbished HP Flyer 15.6" laptop PC from Walmart. Upon receiving the package today, I noticed that the power cord, AC adapter, 3-cell battery (presumably inside the laptop), and Quick Start Guide were missing. After contacting HP customer service and being directed to Walmart, I had to purchase a universal power cord and adapter for $49.97, plus $3.00 tax, totaling $52.97. I request reimbursement for these expenses due to the missing items, or I kindly ask for the missing power cord, AC adapter, and Quick Start Guide to be sent to me. Being a loyal HP customer for 20 years without any previous issues, I hope to resolve this matter promptly. Thank you for your assistance. - Carol Stokley

I am trying to order replacement restoration disks for an HP laptop I bought in [redacted]. HP informed me that the laptop is beyond the 4-year support period as it was discontinued in [redacted]. However, in California, the Song-Beverly Consumer Warranty Act requires manufacturers to provide spare parts for up to seven years for electronics over $[redacted], even if the warranty has expired. Despite referencing this law, I received negative responses. I have escalated my concerns to the next tier of HP support and also reached out to HP's support and the Sacramento DA's Office. I have invested in a new Microsoft Windows version but seek a professional resolution from HP to make my laptop functional again.

My husband surprised me with an HP Stream laptop using a small inheritance just over a year ago. I barely used it as the constant updates were time-consuming. The Tesco representative explained the need for these updates initially. Recently, I took it for repair along with my PC. The IT expert mentioned the frequent Windows 10 updates that require the laptop's full 32 megabytes, rendering it unusable during the update process. With this continuous need for updates, I find the laptop unsuitable for my needs, as I can't use it effectively. - Mrs. S. Douglas, UK

Subject: HP Product Issues Good morning, I am reaching out because I am experiencing frustrating challenges with two HP products that have persisted for over three weeks. My laptop, the HP Pavilion Power Laptop 15-cb002la (Product number: 1ZW11LA), is running on Windows 8.1 Pro 64-bit. The two issues are as follows: 1. I have been unsuccessful in installing the HP Support Assistant despite numerous attempts. Each installation endeavor prompts a message requiring administrative privileges, which I already possess as the system's administrator. Although I previously installed the software without a hitch, the current installation attempts have been futile. HP’s troubleshooting methods seem ineffective, and I find myself stuck in an unproductive loop of redundant solutions. 2. I recently purchased an HP v250w pendrive that has suddenly become write-protected, preventing me from formatting it. Despite utilizing various methods such as diskpart commands, regedit, and multiple software tools, I have not been able to resolve the write protection issue. I am seeking a clear and effective solution to both of these problems. Thank you in advance for your assistance. Sincerely, E. Christopher Krefft

Dear Sir, I am having trouble accessing the recovery media link that was sent to me. I tried contacting you at 1[redacted] but the lines are busy. My case ID is [redacted]. I attempted to pay on June 12th and discovered the file wasn't functioning. Can you please assist me with this issue? Thank you, John T. Email Subject: HP Recovery Media - Order Confirmation (IP/[redacted]/HPSO-[redacted]) Dear John T., We acknowledge your order for the HP recovery media kit. The attached PDF file is secured with the password being your 10-digit mobile number. To make a payment via Credit/Debit Card or Net Banking, kindly open the attached file and follow the payment link within 30 days. Thank you for choosing HP. Your case ID is [redacted] for any further inquiries related to this order. You will receive a shipping notification via email with tracking details. Order Details: Order Number: IP/[redacted]/HPSO-[redacted] Order Date: 14/05/[redacted] 13:03:32 Item Details: Item No: L16142-D61 Description: USB, Recov, WIN10-64Bit, Jaguars 1.0-IN Quantity: 1 This is an auto-generated message; please refrain from responding. Thank you for your business. HP EUF Admin Group

My laptop's motherboard is faulty, and my technician confirmed it cannot be repaired. HP mentioned the product is no longer under warranty; they would charge $[redacted] for diagnostics, suggesting buying a new laptop since the necessary part is unavailable due to customization. I filed a claim with Amex, but they require a repair estimate. A representative tried to assist in providing a quote for the motherboard, but since it cannot be customer-replaced, she couldn't do it. The estimated cost for repair is $[redacted]-$[redacted], far exceeding the original price of $[redacted] for the laptop. It seems unreasonable to spend more for repairs than what the laptop cost.

The HP Support Assistant Diagnostic Software on my computer started diagnosing my device during a training webinar, abruptly shutting it off. This disrupted my session entirely, leaving me unable to participate. Following the restart, both my keyboard and mouse are unresponsive. Despite repeated attempts, I have been unable to access safe mode. The HP Support Assistant Dialogue window is now frozen on the screen, and I am unable to make any selections due to the unresponsive keyboard and mouse. It appears that an error occurred during an update or download by the Support Assistant, causing this issue. This has resulted in significant loss of productive time and missed business opportunities as I am unable to access my files. I urgently require a resolution to this problem to regain access to my computer. Thank you for your assistance. Sincerely, R. Pinckney

While attending a training webinar, the HP Support Assistant Diagnostic Software unexpectedly began diagnosing my computer, causing it to shut down during the session. This disrupted my participation, leaving me frustrated as I lost access to my keyboard and mouse upon reboot. Despite multiple restart attempts, I am unable to enter safe mode or interact with the frozen Support Assistant Dialogue window displaying on my monitor. Following an update or download from the Support Assistant, complications arose, hindering my ability to work efficiently. Addressing this issue promptly is crucial as I have lost valuable business hours and missed opportunities due to restricted access to my computer files. I am hopeful that HP can provide a suitable resolution to this inconvenience. Sincerely, Mr. P.

I recently purchased an HP Stream 14-inch blue laptop from Curry's PC World at Leamington Shires Retail Park. Unfortunately, after just two days, I encountered a problem with the laptop. I contacted the helpline, and they updated the laptop, but the issue persisted. Following their advice, I returned the laptop to the store, only to be informed that this product is considered cheap and upgrading to a more expensive one would be necessary to avoid further problems. As a 16-year-old with a part-time job, I am unable to afford a pricier option. I expected better quality from HP based on its reputation, and I am disappointed by the experience with both HP and Curry's.

Dear Sir, I am a Computer Science Engineering student at Birla Institute of Applied Sciences. Recently, I purchased an HP X3500 series mouse (7CH3215PH) from PaytmMall. Unfortunately, the mouse stopped working after only 20 days. When I attempted to get it replaced at the Aforeserve HP Authorized service center in Haldwani, they denied my warranty claim due to the missing serial number on the receipt they provided. After contacting PaytmMall, they issued a new receipt and assured me of a replacement within 3-5 days, but a month passed without any updates. Upon inquiring, I discovered that my first request was rejected without my knowledge. A new request was then made, and I was eventually offered an HP X3000 wireless mouse instead of the HP X3500 I originally purchased. Despite multiple visits, I was met with unhelpful responses and false information. As a loyal HP customer with other HP products, I am disappointed by the lack of service and communication regarding my mouse replacement. I am requesting assistance from HP to ensure I receive the correct HP X3500 wireless mouse promptly. Thank you for your attention to this matter. Best regards, Yugal Pathak

I purchased a HP PAVILLION x360 notebook (S/N: 8CG7470Q19) from your vendor, BestBuy IT Mall Sdn Bhd in Penang, Malaysia, on May 1, [redacted]. The screen malfunctioned on July 22, [redacted], and was confirmed defective upon inspection by the vendor. They advised me to contact HP Customer Service for a quicker resolution, but I requested that the vendor handle the case. I was informed that it would take approximately one month for the repair, which surprised me. I am eager to have the notebook returned to me promptly. Best regards, CCW Phone: +[redacted]0

I am a customer of your company. My name is Neelam Dwivedi and I am a PhD student at Motilal Nehru National Institute of Technology Allahabad (MNNIT Allahabad). I recently applied for the "HP Back to Campus [redacted]" offer through your online procedure and my redemption reference code is GVMW341959GV. I was supposed to receive a preliminary approval email within 72 hours after registering, but I have not received it yet. Upon checking my online status, I noticed that it is on HOLD due to an unreadable copy of the notebook's Serial number sticker. I have attached clear images of the required documents to this email and I am seeking further guidance on how to proceed with the redemption process. I hope the 7-day limit mentioned is only for registration purposes and not for the entire redemption procedure, as some time has already passed due to the procedural work required by the company.

Dear Sir, I, Deepti Tewari, Managing Director of Pathik Tours & Travels in Gomti Nagar, Lucknow, Uttar Pradesh, am writing to report a problem with the HP system I purchased six months ago. The warranty is for 3 years. I lodged a complaint on June 19, [redacted]. On June 29, an engineer inspected the CPU, mentioning the need to order parts, but as of June 29, the repair has not been completed. Attempts to contact the Service Station or the engineer by phone have been unsuccessful. I sent an email on July 26 and received a reply on July 30, but the issue remains unresolved. I am deeply dissatisfied with the service provided and am experiencing significant business disruption. Urgent attention to this matter would be greatly appreciated.

I came across a computer monitor while going through my dad's stack of cords. I thought it would be cool to connect it to my HP Pavilion x2 laptop; however, after searching through my dad's collection of cords, I couldn't find the right one. Now, I'm uncertain if my laptop can even be connected to this monitor. The monitor is from a few years ago, but I'm not sure of the exact timeframe. If anyone knows if there is a cord out there that could help me connect my laptop to this monitor, please share before I get too overwhelmed. Thank you so much.

My HP Officejet [redacted] printer has been consistently going offline over the past few days. Despite unplugging and restarting, the issue persists. Last week it happened once, and yesterday it occurred twice. After seeking assistance from Support.com and having all drivers and programs removed, an error message was displayed stating that my computer is not detecting the printer online via wifi. I suspect there may be a problem with the printer causing it to drop offline and now not be detected at all. Following the removal of all drivers, a PC reboot, and reinstalling the HP drivers for the [redacted], the printer is still not being detected. It seems that further assistance from HP support may be necessary at this point.

I recently purchased the HP 17.3" 17M-BW0013DX laptop, but I am struggling to get the Windows Hello fingerprint reader to function. When I contacted HP customer support, I was informed that assistance was only available if I subscribed to a support program requiring an upfront cost of $45 and monthly fees. As a loyal HP customer who has purchased multiple laptops, I feel disappointed by the lack of support and guidance provided. In comparison, a previous experience with Dell's customer service was much more helpful and accommodating. I am frustrated by the lack of assistance after spending $[redacted] on this laptop. My hope was to receive adequate support to ensure my satisfaction with the product, but unfortunately, I am now regretting my decision to purchase from HP.

I am having issues with my printer connectivity on various operating systems. When attempting to connect through HP Smart on Windows, it prompts to ensure proper network connectivity. Trying Google Cloud print hangs endlessly. HP Print Services on Android and CUPS on Linux also faced issues during setup. HP Scan and Print Doctor did not provide any solutions. Sending print jobs via HP ePrint results in incomplete or off-center printing. These problems have persisted since I acquired the printer. The only inconsistent workaround I've discovered is to send a job, restart the job and the printer twice, which occasionally leads to successful printing. This hardware has been incredibly frustrating and perplexing to deal with.

Hello Team at HP India, Regarding Case Number [redacted], I am not interested in the K2 buy back scheme. Other online portals are offering better deals. The current scheme only gives a 20% discount on printer exchanges, which significantly depreciates the value of my printer after just 8-9 months of use. Despite not using it extensively, the printer has caused issues like ink leakage and smeared prints, leading to business losses and wasted time. I respectfully request a new printer replacement or replacement of the problematic components since your technician's visits did not resolve the issue.