I have an OEM **XL print cartridge with a warranty date of **********, that was brand...

GetHuman1188180's customer service issue with HP from September 2018

1884 similar
0 following
Help with my HP issue
First: share to improve GetHuman1188180's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1188180 to get a HP rep on the line!
Always use the GetHuman Phone tocall HP. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1188180 may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman1188180's own words
I have an OEM **XL print cartridge with a warranty date of **********, that was brand new out of the sealed foil package and it didn't work. I purchased another cartridge and it worked fine so it isn't a problem with my printer. I chatted with Agent Natasha and was told to take the product to the store for replacement. It came in a *-pack so I don't have a receipt or remember exactly where I purchased it. The service I received from Agent Natasha was substandard. Basically I was told that you don't care about the customer only the money you receive from us having to replace cartridges. I would like to get this issue resolved as I am extremely frustrated and don't have money to waste on products that don't work. If this is the type of customer service you give to the consumer I am seriously thinking of not purchasing another HP product.
GetHuman1188180 did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman1188180 fixed the problem
We are waiting for GetHuman1188180 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would HP email you?
This email address isn't valid
Follow this issue
See how GetHuman1188180 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1188180
Sep 23rd, 2018 - 4 mons ago
I have an issue with HP too
Not resolved
Seen by 7 customers so far
Similar issue to 1884 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1188180 started working on this issue
Sep 23rd, 2018 7:27pm