I am a customer of your company.**My name is Neelam Dwivedi and I am a PhD student of M...

GetHuman-neelamdw's customer service issue with HP from July 2018

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The issue in GetHuman-neelamdw's own words
I am a customer of your company.**My name is Neelam Dwivedi and I am a PhD student of Motilal Nehru National Institute of Technology Allahabad (MNNIT Allahabad). **As per your offer "HP Back to Campus ****" I have applied your online procedure for redeeming complete offer. My redemption reference code is GVMW******GV. ***According to your procedure, a preliminary approval email will be sent after validating all the documents within ** hrs. post registration but I have not received any mail till now. So I checked my online status from the given website. Here, I found my status is in HOLD due to unreadable copy of notebook Serial no. Sticker. **Please let me know the further procedures to proceed so that I can provide you clear images of the required documents. I have attached the images of required documents with this mail too. **I hope the * days limit is only for registration after purchase and not for whole offer redeeming procedure. Because, if it is not so then I already have lost * days out of which more than ** hrs. are taken by the procedural work of company.
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Customer service issue
Reported by GetHuman-neelamdw
Jul 25th, 2018 - 10 mons ago
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GetHuman-neelamdw started working on this issue
Jul 25th, 2018 5:33am
GetHuman-neelamdw indicated the issue is not fixed yet.
Jul 25th, 2018 6:35am
GetHuman-neelamdw confirmed the issue is fixed. Hooray!
Jul 26th, 2018 6:34am