I applied for a British Passport a few months ago. I keep getting emails asking if I st...

GetHuman-kirbyla's customer service issue with HM Passport Office from June 2020

Help with my HM Passport Office issue
First: share to improve GetHuman-kirbyla's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kirbyla may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-kirbyla's own words
I applied for a British Passport a few months ago. I keep getting emails asking if I still wish to go ahead with my application. They have requested a marriage certificate signed by the registrar which I can't acquire at the moment due to COVID-**. The document may take a few months to receive. However, I still wish to continue with my application once I can get the certificate.**My Application number is PEX *** *** ****

GetHuman-kirbyla did not yet indicate what HM Passport Office should do to make this right.

How GetHuman-kirbyla fixed the problem

We are waiting for GetHuman-kirbyla to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get HM Passport Office's attention and get better help faster. Tap below to get started.
Having HM Passport Office issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

HM Passport Office

Customer service issue
Reported by GetHuman-kirbyla
Jun 15th, 2020 - 4 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 40 others
0 customers following this

Timeline

GetHuman-kirbyla started working on this issue
Jun 15th 5:04am
GetHuman-kirbyla indicated the issue is not fixed yet.
Jun 15th 9:50am