I ordered H&R Block **** Deluxe Federal & State software for download from the H&R Bloc...
GetHuman5507419's Refund a Charge issue with H&R Block from November 2020
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The issue in GetHuman5507419's own words
I ordered H&R Block **** Deluxe Federal & State software for download from the H&R Block website on ******** . I did NOT select the Extended Download Service option ($*.**) but I was charged for it.**I do not need nor want the Extended Download Service and would like that portion of the charge refunded. Thank you.**Sincerely,**Gigi Bamsch**-------- Forwarded Message --------*Subject: *It's time to download your H&R Block **** Deluxe Federal * State*Date: *** Nov **** **:**:** -*****From: *H&R Block ******@***.com**Reply-To: ******@***.com*To: ******@***.com*** **Hi Gigi Bamsch, your activation code is ***KN-*UXY*.** Download H&R Block **** Deluxe Federal * State to your desktop or laptop.* Save the HRBlock*Deluxe-State-DL.exe file.* Find the HRBlock*Deluxe-State-DL.exe file and double-click to start install.* Your unique download link expires on **-**-****.** DOWNLOAD PROGRAM **Additional Installation Help** **Your purchase details*Name: *Gigi Bamsch*Address: ****** Via Cielo* *San Lorenzo, CA *****-*****Product: *H&R Block **** Deluxe Federal * State*Backup CD: *NO*Extended Download Service: **.** *H&R Block Tax Identity Shield: *NO *Auto-Renewal Program: *NO ** *Credit card: ***xxxxxxxxxxxx***** Price: * $**.*** Sales tax: * $*.*** Total: * $**.**
GetHuman5507419 did not yet indicate what H&R Block should do to make this right.
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How GetHuman5507419 fixed the problem
I emailed "*****@***.com" and explained that I ordered the software for download but did not want or need the Extended Download Service which I was charged for and would like that charge refunded. I included my purchase confirmation email so they could see what I was charged for. They responded the same day that they would refund the charge for the Extended Download Service.
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