I ordered H&R Block **** Deluxe Federal & State software for download from the H&R Bloc...

GetHuman5507419's Refund a Charge issue with H&R Block from November 2020

Help with my H&R Block issue
The issue in GetHuman5507419's own words
I ordered H&R Block **** Deluxe Federal & State software for download from the H&R Block website on ******** . I did NOT select the Extended Download Service option ($*.**) but I was charged for it.**I do not need nor want the Extended Download Service and would like that portion of the charge refunded. Thank you.**Sincerely,**Gigi Bamsch**-------- Forwarded Message --------*Subject: *It's time to download your H&R Block **** Deluxe Federal * State*Date: *** Nov **** **:**:** -*****From: *H&R Block ******@***.com**Reply-To: ******@***.com*To: ******@***.com*** **Hi Gigi Bamsch, your activation code is ***KN-*UXY*.** Download H&R Block **** Deluxe Federal * State to your desktop or laptop.* Save the HRBlock*Deluxe-State-DL.exe file.* Find the HRBlock*Deluxe-State-DL.exe file and double-click to start install.* Your unique download link expires on **-**-****.** DOWNLOAD PROGRAM **Additional Installation Help** **Your purchase details*Name: *Gigi Bamsch*Address: ****** Via Cielo* *San Lorenzo, CA *****-*****Product: *H&R Block **** Deluxe Federal * State*Backup CD: *NO*Extended Download Service: **.** *H&R Block Tax Identity Shield: *NO *Auto-Renewal Program: *NO ** *Credit card: ***xxxxxxxxxxxx***** Price: * $**.*** Sales tax: * $*.*** Total: * $**.**

GetHuman5507419 did not yet indicate what H&R Block should do to make this right.

How GetHuman5507419 fixed the problem
I emailed "*****@***.com" and explained that I ordered the software for download but did not want or need the Extended Download Service which I was charged for and would like that charge refunded. I included my purchase confirmation email so they could see what I was charged for. They responded the same day that they would refund the charge for the Extended Download Service.
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H&R Block

Refund a Charge issue
Reported by GetHuman5507419
Nov 30th, 2020 - 8 months ago
Fixed
GetHuman5507419 shared how to fix
Seen by 107 customers so far
Similar issue to 5694 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman5507419 started working on this issue
Nov 30th, 2020 9:50pm
GetHuman5507419 confirmed the issue is fixed. Hooray!
Dec 1st, 2020 2:44am