I ordered H&R Block **** Deluxe Federal & State software for download from the H&R Bloc...

GetHuman5507419's Refund a Charge issue with H&R Block from November 2020

Help with my H&R Block issue
The issue in GetHuman5507419's own words
I ordered H&R Block **** Deluxe Federal & State software for download from the H&R Block website on ******** . I did NOT select the Extended Download Service option ($*.**) but I was charged for it.**I do not need nor want the Extended Download Service and would like that portion of the charge refunded. Thank you.**Sincerely,**Gigi Bamsch**-------- Forwarded Message --------*Subject: *It's time to download your H&R Block **** Deluxe Federal * State*Date: *** Nov **** **:**:** -*****From: *H&R Block ******@***.com**Reply-To: ******@***.com*To: ******@***.com*** **Hi Gigi Bamsch, your activation code is ***KN-*UXY*.** Download H&R Block **** Deluxe Federal * State to your desktop or laptop.* Save the HRBlock*Deluxe-State-DL.exe file.* Find the HRBlock*Deluxe-State-DL.exe file and double-click to start install.* Your unique download link expires on **-**-****.** DOWNLOAD PROGRAM **Additional Installation Help** **Your purchase details*Name: *Gigi Bamsch*Address: ****** Via Cielo* *San Lorenzo, CA *****-*****Product: *H&R Block **** Deluxe Federal * State*Backup CD: *NO*Extended Download Service: **.** *H&R Block Tax Identity Shield: *NO *Auto-Renewal Program: *NO ** *Credit card: ***xxxxxxxxxxxx***** Price: * $**.*** Sales tax: * $*.*** Total: * $**.**

GetHuman5507419 did not yet indicate what H&R Block should do to make this right.

How GetHuman5507419 fixed the problem
I emailed "*****@***.com" and explained that I ordered the software for download but did not want or need the Extended Download Service which I was charged for and would like that charge refunded. I included my purchase confirmation email so they could see what I was charged for. They responded the same day that they would refund the charge for the Extended Download Service.
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H&R Block

Refund a Charge issue
Reported by GetHuman5507419
Nov 30th, 2020 - 2 years ago
GetHuman5507419 shared how to fix
Seen by 198 customers so far
Similar issue to 5694 others
0 customers following this
Items needed
Social Security Number
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Prior Year AGI
Home Address
Name of Account Holder
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GetHuman5507419 started working on this issue
Nov 30th, 2020 9:50pm
GetHuman5507419 confirmed the issue is fixed. Hooray!
Dec 1st, 2020 2:44am

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