H&R Block Customer Service Issues

Good afternoon, I am attempting to log in to my H&R Block account to access previous tax returns processed by your company. However, I am encountering issues with the online network. Despite entering my email, login name, and password correctly, I receive a confirmation code for verification. After inputting the code, I am met with an error message stating, "Oops! We can't log you in. Try again from the Login Page!" I would greatly appreciate any assistance you can provide. Thank you.

I have two separate H&R Block accounts under the same name. One account was handled by Tax Pro A, while the other is with Tax Pro B. It's crucial to merge these accounts promptly as Tax Pro B lacks access to all documents and prior communications in the account serviced by Tax Pro A. The existence of two separate accounts is leading to delays and the potential for errors in submitting my amended tax return. Kindly let me know if you can consolidate these accounts immediately to ensure I have a single comprehensive profile.

Hello, I received an email about enrolling in the income tax course for the Accelerated Tax Associate position. The email instructed to use the code "WC7ANFQ" at checkout for the Instructor-led course. I reside in downtown San Francisco and cannot find any sessions for the income tax course near Postal Code [redacted] within a 25-mile radius. Do I need to enroll in the "California" "In-Person Classroom" option? Best regards, STHN (W-T Liu)

I am concerned about the unexpected $[redacted] charge from H&R Block. Despite being promised upfront pricing with no surprises, I was billed $[redacted] for my return that has not even been filed yet. I tried to review the return before filing because the tax professional seemed to be missing key details despite my repeated requests for clarification. Unfortunately, there was no communication from the tax pro to confirm updates or fixes. The status online did not progress beyond "currently working on it" even after several months. I sought help from another person, but we couldn't complete the signing process, leading me to reluctantly pay the unexpected charge to have it reviewed, only to find out the return was still being worked on. This entire ordeal has been ongoing for nearly 6 months, way past my intended filing date of April 16, [redacted]. As a loyal H&R Block customer since [redacted], this experience has been disheartening, especially considering the upfront pricing promise that was not honored. Thank you, William D. B. Last 4 digits of SSN: [redacted]

I have been filing my taxes at H&R Block for over 10 years and have always received a loan. However, on November 2, [redacted], I did not receive one. Even though I recently got married and my name changed, my social security number remained the same. I am disappointed and confused about why I did not receive the loan this time. Regardless of the reasons I was given, I expected to receive it today as I have in the past. It seems like there are many clients at H&R Block, but I believe their loan process may deter people from returning in the future. Despite having the financial means to cover my expenses, I am dissatisfied with the service as we pay a significant amount for their assistance. As a result, I have decided not to return to H&R Block.

This is my first time using H&R Block to file my taxes. I have completed all the forms, and the website directed me to use the tax pro service. After submitting everything, the tax pro assigned to me, Stephen Hurt, emailed me yesterday to let me know he would work on my tax return and submit it today. I had already uploaded all the documents to the website the day before. Despite informing him that last night was the filing deadline, he mentioned he could still do e-filing today. However, he has now informed me that he cannot proceed and that I need to work with another tax pro. I am feeling very frustrated as I simply want to e-file my taxes quickly without any tax pro intervention. Kindly allow me to proceed with filing on my own.

During my visit to H&R Block, I aimed to file my taxes to claim missed stimulus checks due to my recent release from incarceration. However, it turned out I had already received them. Despite explaining my situation, I was disappointed by the response I received, feeling that my $[redacted] to $[redacted] payment for tax preparation was in vain. The staff indicated that someone had already filed and received the checks on my behalf. They stated there was no option for a refund or further assistance. This left me frustrated and confused, as I believed paying for the service should have included guidance on such matters. The lack of professionalism and unsatisfactory customer service has led me to decide against using H&R Block in the future and to discourage others from doing so. I plan to seek legal advice if this issue remains unresolved, as it has left me feeling disheartened by the entire experience.