H&R Block Customer Service Issues

I need assistance with my taxes. After working with Julie online, the last message I received indicated that there was a little bit of review left before my documents could be emailed to me for approval to file. It has been nearly four days since then, and I am still waiting. Please contact me to help resolve this issue. My name is Amber Cooper. Thank you.

I submitted an amended return to include Form [redacted] but now I am unsure if it was necessary. Having moved to the Philippines in July [redacted], I am required to adhere to the $50,[redacted]/$75,[redacted] asset thresholds specified on the form due to not being there for the entire tax year. I am trying to clarify if these figures represent the total assets passing through the account for [redacted] or just the highest value at any given time during the year. I completed the form considering the cumulative value (approximately $[redacted],[redacted]), reflecting the amount transferred from my US bank to my Philippine account for buying a condominium, house, and monthly expenses. It's likely that the peak value didn't surpass $75,[redacted] at any one point. Should I file another amendment to remove the Form [redacted] or leave it as is to err on the side of caution?

I visited an H&R Block Office on February 10, [redacted], located at [redacted] Lemay Ferry Rd, Saint Louis, MO [redacted], and worked with tax preparer Steven Gruendler. After filing my taxes, I noticed a double charge of $[redacted] on my Visa credit card due to a card machine issue. Despite assurances of a refund, it has not been resolved after multiple visits to provide proof of the overcharge. As a long-time customer, I am requesting a prompt refund of the extra $[redacted], and I am willing to provide any necessary information for assistance.

I have been attempting to file my return for weeks now. My tax professional, Alan Adamiak, has not responded to any of my messages since May 10th. My return has been completed for about a month and a half, and despite following Alan's instructions multiple times, I have encountered a technical issue that he discussed with tech support. Unfortunately, my return is now late due to this unresolved problem that I am unable to fix.

Hello, I am Christian A. and I am facing issues with my 2[redacted] tax return. I initially filed online and had it sent to my Chime account, but it was closed before I received it. I got a check from H&R Block for $9,[redacted].04. I had trouble cashing it and was advised to go to Fidelity. I managed to withdraw $[redacted], but then Fidelity closed my account. I was instructed by Fidelity to go back to H&R Block to get my money. After numerous attempts with both companies, I was unsuccessful due to personal reasons. I am now trying to get my funds back and would appreciate any assistance to resolve this matter promptly.

I filed my taxes online and it's indicating that I owe $50 because I opted to have a tax professional review my return. I planned to pay this fee from my tax refund but now I am unable to select that option. The system is only requesting my card number for payment. I need assistance on how to pay this fee using the money from my tax refund when it arrives.

After filing my taxes with H&R Block, I discovered an issue regarding the payment to the State of Delaware. The tax preparer assured me the payment would be automatically withdrawn from my account in February. Despite contacting H&R Block before the tax deadline, the payment did not go through from the correct account, resulting in an overdraft fee of $17.00. I have confirmed with the Delaware Tax department that the wrong account was charged, not mine. I kindly request H&R Block to reimburse me for the incurred overage amount.

After successfully filing my [redacted] taxes with H&R Block, I attempted to file an extension for my [redacted] tax return. Despite being initially advised that an extension was unnecessary due to my previous taxes zeroing out, I encountered difficulties. Following the unavailability of my original tax preparer post-tax day, I was rescheduled with a new tax professional who failed to follow up after our initial call. Despite numerous attempts to reach out by phone and email to both the office and the new tax preparer, I have been unable to get a response or schedule a new appointment. The lack of communication and assistance has left me stranded without my taxes being filed or an extension in place. I am perplexed by the closure or unresponsiveness of H&R Block offices and simply seek guidance on how to proceed with my overdue taxes.

I had my [redacted] taxes prepared by Derelda Byers at an H&R Block office in Stanwood, WA. However, after receiving additional information from my employer, I needed to have my tax statement amended by Derelda. The updated [redacted] form showed a lower amount of taxes owed to the IRS. Subsequently, I received notice from the IRS that an additional $[redacted].63 was due by June 26th. Despite making an appointment with Derelda for June 14th as the office schedule indicated they would be open, I found the office closed. I have tried contacting Derelda Byers via email multiple times for assistance with this tax issue, but she has not been responsive. I am seeking advice on how to have another tax professional review my tax statement and assist in addressing the IRS demand.

In [redacted], a mistake appeared on my taxes unbeknownst to me, and it was only evident when I started receiving IRS notifications in [redacted] regarding the error. I reached out to H&R Block through their app to address the issue and understand the IRS's concerns. Over three years, this matter remained unresolved, resulting in a nearly $4,[redacted] owing to the IRS due to the lack of proper resolution. Despite my efforts to provide the requested paperwork, the IRS claimed they did not receive the necessary forms to rectify the situation. After contacting the 1-[redacted] number and filing various complaints concerning the inadequate service, I was repeatedly informed that the only action they could take was to log the complaint for a callback. Unfortunately, the contact number they had on file was incorrect, leading them to discuss my tax concerns with the wrong person. Despite my requests to correct this error, the issue was not addressed, hindering my ability to file taxes this year and risking my tax refund to offset the current problem. It is frustrating that aside from Mr. Lon Skoller, who is making an effort, others involved seemed less committed, leaving the matter unresolved as some chose to prioritize vacations over assisting in resolving the ongoing complications with the IRS.

Since relocating overseas in August of last year, I have encountered challenges in collecting my tax documents promptly due to long shipping times and coordinating fees for sending them. As an expatriate, I am required to submit my US Taxes for [redacted]. I finally have all the required paperwork but am facing a three-month delay in filing. I am seeking a tax professional who can assist me remotely and is experienced in handling expat tax matters.

I contacted Emerald Card customer service on June 20, [redacted], regarding my Emerald Card security concerns after receiving a suspicious activity email. Despite calling three times, I was disconnected each time. Finally, on July 2, [redacted], I spoke with a representative named Jay from the Philippines. After providing my information, I asked for his name and explained my situation. Jay assured me my new card would arrive in 10 business days but it has not. I've been a customer for 10-11 years and never faced such an issue. Requesting a follow-up on my Emerald Card account. Marilyn A. P., with card number ending in [redacted], can be reached at [redacted] or [redacted] Thank you.

My spouse and I filed taxes under the married filing separately status. I submitted both tax returns online and paid for a professional tax review for my partner's taxes. The customer service experience was frustrating as I spoke with 4 agents, two of whom disconnected the call. Mohammed was helpful and initiated claim #[redacted]2. However, due to a transfer issue, I was directed to contact another number. In my attempt to resolve the matter, the call got disconnected. The process has been stressful, and I am struggling to receive assistance. I am seeking a refund for the fees paid as we faced challenges with communication and errors in our taxes. The confusion between the retail and online departments has added to the complexity. It has been time-consuming and frustrating, and the fees paid for the assistance do not seem justified. Requesting a refund for the fees paid for my spouse's taxes. - D. M.

I am facing an issue with my [redacted] taxes. I am struggling to contact someone for help regarding a letter I received from the DOR. The letter claims we owe taxes, while HR Block assured us of a refund. The DOR needs a response in under a month, and I urgently require assistance to resolve this matter. It is concerning that we have to pay taxes when we were expecting a refund. The previous associate who tried to help mentioned that the initial tax specialist made an error, but her office is now closed.

Hello! I recently completed my [redacted] tax return with my tax professional. I thought everything was good to go as I paid the amount due, and my tax pro was supposed to handle the final steps. However, when I checked my IRS account on their portal, I was surprised to see a message stating there was no record of my tax return. After looking through the forms in the HRBlock portal, I found my [redacted] Tax return documents and a link to check my return status. It turns out my Federal Tax Return was rejected on 5/24/23, and my state tax return is pending since the same date. I'm feeling confused as I expected my tax return to be completed since it was supposedly filed in late May. I would appreciate any advice to help me understand what's going on. Thank you!

I have been trying to resolve an issue with H&R Block for my tax returns in [redacted] and [redacted]. My local tax office has been giving me the runaround for over a month now. I'm hoping to find an agent who can help expedite the process and prevent further delays. Thank you.

I utilized your tax services this year, and while my federal taxes were successfully processed, I have encountered an issue with my state taxes. Despite my assurance that I submitted them, it appears they were not transmitted. After contacting the IRS, I was advised to have H&R Block resubmit my state taxes. Unfortunately, my usual advisor is currently unavailable, so another employee assured me they would take care of it. However, it has been three weeks, and I have not received any updates. This is a first for me with your company, and I am feeling quite frustrated. I simply need my [redacted] state taxes to be resubmitted. I am unsure of what steps to take next as I seem to be hitting a dead end. Any assistance would be greatly appreciated.

I visited the H&R Block office in April. Both my Illinois state and federal taxes were accepted on May 5, [redacted]. I informed them of my preference for direct deposit and provided a blank check for my only bank account. I have not received my refund yet and I am concerned if there were any issues with processing my direct deposit request. Thank you, Stephanie S. [redacted] [redacted] East Ave Berwyn, IL bogus

I am encountering difficulty accessing my [redacted] tax return. After completing it, I realized I need to verify one number before submitting it. Although I saved the information, the hr block return .t21 file has a date modified error, which can only be rectified by obtaining a new copy of hrblock [redacted]. I have the previous authorization code and serial number. I am seeking a free download option for the hr block software to retrieve the return using a new software version. Additionally, I am looking for someone to assist me over the phone during this process.

Last year in March, I experienced identity and e-transaction theft under the name Reginald Jones. I feel disrespected and misled regarding the unauthorized $[redacted] transaction. I am determined to escalate this matter to the FBI or a relevant authority for immediate resolution. Contact me at [redacted]. This situation is urgent as I still haven't received the Emerald card despite an appointment and the card's last four digits are [redacted]. Please address this promptly to avoid the escalating amount from $[redacted] to $10,[redacted]. This issue involves serious criminal implications.