I forgot my password. I called the support phone number and they e-mailed me instructi...

GetHuman-mdbrower's Can't Login issue with H&R Block from July 2020

Help with my H&R Block issue
The issue in GetHuman-mdbrower's own words
I forgot my password. I called the support phone number and they e-mailed me instructions to change my password. The instructions do not work - they do not correspond with what comes up on the H & R Block website. *Don't your IT people test these things??? I've been trying for two days to get this resolved!!!

GetHuman-mdbrower did not yet indicate what H&R Block should do to make this right.

How GetHuman-mdbrower fixed the problem
Give up on H & R Block online. Their instructions don't correspond to anything on their website when you can even get any coherent response from them. I wouldn't use H & R Block online on a bet. I finally went to one of their in-person offices and got everything wrapped up in less than a day. Although the cost was more, it was worth it. H & R Block should fire their entire IT staff.
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H&R Block

Can't Login issue
Reported by GetHuman-mdbrower
Jul 15th, 2020 - 2 months ago
Fixed
GetHuman-mdbrower shared how to fix
Seen by 2 customers so far
Similar issue to 6742 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman-mdbrower started working on this issue
Jul 15th 2:53am
GetHuman-mdbrower confirmed the issue is fixed. Hooray!
Jul 17th 1:34pm