As I loaded and attempted to pay for the tax disk received in the mail, I received an...

GetHuman2734078's Technical Support issue with H&R Block from April 2019

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Help with my H&R Block issue
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The issue in GetHuman2734078's own words
As I loaded and attempted to pay for the tax disk received in the mail, I received an unexpected notification that the "credit" (it was actually a debit) card was not accepted. I reentered all info, and tried it again, only to get the same error message. **Because of that, and the fact that my dad's laptop was running slowly with additional pop-up blockers, I switched both to my iMac, and to an AMEX. From there, all went smoothly.**This took place last night, *-**-**.**Today, * charges were received against the debit card. One is ******, and the other is ******, and both are for $**.**. **I used the disk received, and its activation code was *ZYL-*F*M. My pin is *****. **I want a refund for both of those inadvertent charges, as the only correct charge should be the one billed to AMEX. **I do not want to put a lot of other personal info in this note as I'm not sure what else you need. I trust you can access the records with what was provided.**Thank you.

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H&R Block

Technical Support issue
Reported by GetHuman2734078
Apr 13th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 13263 others
0 customers following this

Timeline

GetHuman2734078 started working on this issue
Apr 13th, 2019 2:57am

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