I don't feel like H&R Block made it clear enough that I would be unable to download their software after the date they gave in the email.

GetHuman-tebench's customer service issue with H&R Block from April 2019

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The issue in GetHuman-tebench's own words
Download my copy of the software ... I bought their deluxe tax software in February, and didn't realize until yesterday it expired on April *rd. I have made numerous attempts to call and see if I could have a *nd chance to download it, but haven't had any luck speaking with an actual human. The wait times have been crazy long, and I think it dropped me after over an hour of waiting.**I accept partial responsibility, because the original email said to download it by April *, but I had no idea it would actually end my opportunity to download the software after that. I would either like a refund, or the money I spent to go towards buying it again, at the newer higher price.
I waited on the phone for over an hour, only to have it cut off.
I would either like a refund, or the money I spent to go towards buying it again, at the newer higher price.
I have been a customer for the last *-* years.
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H&R Block

deluxe tax software
Customer service issue
Reported by GetHuman-tebench
Apr 12th, 2019 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 13112 others
0 customers following this

Timeline

GetHuman-tebench started working on this issue
Apr 12th, 2019 4:26am

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