I purchased the state program for Louisiana but I am unable to use it. It says that it...

GetHuman2472091's customer service issue with H&R Block from March 2019

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The issue in GetHuman2472091's own words
I purchased the state program for Louisiana but I am unable to use it. It says that it does not support returns for non-residents of Louisiana. One taxpayer is a resident and the other is a non-resident of the state. A non-resident form is needed. I want to know how I get a refund for this program. I paid $**.** total. I had no problem filing the other state and received no warning that the Louisiana program did not work for non-resident returns before I purchased it.
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H&R Block

Customer service issue
Reported by GetHuman2472091
Mar 13th, 2019 - 5 mons ago
I have an issue with H&R Block too
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Seen by 5 customers so far
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Timeline
GetHuman2472091 started working on this issue
Mar 13th 4:30pm