I have used the H&R Block tax software from **** through **** (from **** through **** i...
GetHuman-ewp's customer service issue with H&R Block from March 2019
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Help with my H&R Block issue
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The issue in GetHuman-ewp's own words
I have used the H&R Block tax software from **** through **** (from **** through **** it was called Tax Cut, and became H&R Block in ****). I found the process quite straightforward until this year. I have spent a good part of the last * days trying to download and install the Federal Deluxe version from a disk that was mailed to me and from the HR Block website with zero success and that was with some telephone support that I had to wait a long time to get (* different agents each of which had to be waited for -- each wait period was about *** hour). My computer has the **** and **** software packages in it's program files, but HR Block was not able to recognize me as a prior user ! I, personally, think that there is something drastically wrong with the **** software, and am concerned about how to proceed.
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