H&R Block software download for the state of Michigan won’t give me a deduction we are...

GetHuman-lweakley's customer service issue with H&R Block from February 2019

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The issue in GetHuman-lweakley's own words
H&R Block software download for the state of Michigan won’t give me a deduction we are due on form **** automatically with my date of birth being correct. If I override it and enter it myself the program will not allow me to e-file apparently assuming there is a mistake. Is my only option therefore to snail mail my return? Obviously there is a problem with the downloaded software included with my downloaded Deluxe H&R Block software. I have verified with the State of Michigan that we are qualified for the deduction. According to the instruction booklet for MI **** on page ** and ** since the birthday of the older spouse is *-*-** the deduction of $**,*** should be entered in section C. Even the “Help Central” in your software shows according to birthdate we qualify for this deduction. I have used the H&R software several years and it automatically entered this deduction every year until now.

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H&R Block

Customer service issue
Reported by GetHuman-lweakley
Feb 27th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 8686 others
0 customers following this

Timeline

GetHuman-lweakley started working on this issue
Feb 27th, 2019 2:20pm