We are trying to file our federal return with the H&R Block Tax Software CD Deluxe edit...

GetHuman-tfcoop's customer service issue with H&R Block from February 2019

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The issue in GetHuman-tfcoop's own words
We are trying to file our federal return with the H&R Block Tax Software CD Deluxe edition. When we hit send return it says that we need to update software. We update it and then get an error message that says this app can't run on your PC. It says to check with the software publisher. We have not had any issues updating until this point. What can we do?
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H&R Block

Customer service issue
Reported by GetHuman-tfcoop
Feb 18th, 2019 - 7 mons ago
I have an issue with H&R Block too
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Seen by 11 customers so far
Similar issue to 7148 others
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GetHuman-tfcoop started working on this issue
Feb 18th 2:26am