I am really not happy with this company. I tried and tried to file online.. The second...

GetHuman-minergal's customer service issue with H&R Block from February 2019

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The issue in GetHuman-minergal's own words
I am really not happy with this company. I tried and tried to file online.. The second I went to E-file I needed my AGI. I didn't have a copy of last years so I had to go pay for it on your site.. I put in the exact information that was on my last years tax return and it was rejected.. i tried it again with the information that was on my taxes from last year and AGAIN it was rejected... So I tried the PIN from last year (which was on the last years tax return as well).. That was rejected as well. Forcing me to go to a store and file, which in turn made me pay $*** that I would not have had to pay online.... Tried calling support but was just put on hold for ** minutes till I gave up.. The store had no problem E-filing my tax return, so I would like to know what happened.. I will NOT use H&R Block next year, nor will I be telling people to go there. The whole experience was extremely inconvenient.
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H&R Block

Customer service issue
Reported by GetHuman-minergal
Feb 17th, 2019 - 8 mons ago
I have an issue with H&R Block too
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GetHuman-minergal started working on this issue
Feb 17th 2:47pm