I filed my taxes on ********* when I called to inquire about the process I was told the...

GetHuman2221682's customer service issue with H&R Block from February 2019

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The issue in GetHuman2221682's own words
I filed my taxes on ********* when I called to inquire about the process I was told the refund anticipation loan was based on your refund amount. Not based in your credit and I was also told I'd have my money in hand before leaving the office. Well clearly I had been lied to just to get me to come in. Had I known it was based on my credit I wouldn't have done it because I have messed up my credit very bad which is not H&R Blocks fault at all. But the fact that I paid almost $*** in fees to be told that I should have the money loaded on my Emerald Card within ** to ** hours was really disturbing. Clearly if you go in and get a refund anticipation loan you're not in the best situation financially had I known that it would be based on my credit I would not have spent almost $*** ticket *** I would have filed my taxes like I've done year after year by myself and waited. So I asked the lady who are done my taxes who is as nice as she could be but there were a couple times where she was doing my taxes and I had to show her where to click on the screen and if she made a mistake I had to correct it. I don't want her to get into any trouble because she was as nice as she could be and was doing the best job she could. But with the hold that is put on the taxes that claim the earned income tax credit and child credit I asked when I would receive my refund. They said since I was filing early and they can't release them until the **th that I would get mine on the **th or **th of February for sure. Today is the **th and I still have nothing which is very disturbing because there are bills and stuff that really need to be paid and I should have known better since I've already been lied to twice and the way I feel ripped off almost $***. But I assumed that they knew what they were talking about and assured me that I would have my refund by the **th and I'm guessing I won't be getting it today and now I will be paying a couple of hundred dollars in late fees so add that to the almost $*** I paid to have my taxes done and because of the gentleman that answered the phone when I called the first time blatantly lying to me just to get me to come in. Is just deplorable next year in any year after that I will go back to doing my taxes myself or having a tax company do mine but I will never use H&R Block again I've Got Friends that use that year after year and I told them what happened and told them the lady who did my taxes was as nice as she could be but it didn't seem like they were really competent in what they were doing. Regional or district manager from H&R Block and called me a couple weeks ago but starting a new job I hadn't been able to contact her back and then I lost her phone number. But I just wish I had never gone in because I'd have an extra $*** after the $*** to pay to have my taxes done and then the light fees I'm going to have to pay on my bills because I was assured I would have the money today. If my refund comes today on a Saturday I will be happy to say they were correct and I was wrong but that doesn't take away the fact that I was lied to and the way I see it misled into spending $*** on something I could have done at home
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H&R Block

Customer service issue
Reported by GetHuman2221682
Feb 16th, 2019 - 8 mons ago
I have an issue with H&R Block too
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GetHuman2221682 started working on this issue
Feb 16th 3:04pm