Hello,**My name is Ehsan Afshari and I had an appointment on Thursday Feb **, **** in...

GetHuman2214234's customer service issue with H&R Block from February 2019

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The issue in GetHuman2214234's own words
Hello,**My name is Ehsan Afshari and I had an appointment on Thursday Feb **, **** in H&R Block at *** Massachusetts ave, Boston, MA *****. I am unsatisfied with the service. I was advised that I and my wife need to file tax returns separately, because we are international students with F*-F* visa. I asked about the cost, and the lady told me that it is $*** for me (state and federal returns) and $** for my wife (federal). We had each a $**-coupon. Hence, the total would be $** and $**, adding up to $****taxes for us. So I decided to file the returns in the office, cuz I was a bit worried about my wife’ return. But, I ended up paying $***, and when I asked for itemized receipt including the services prices, she told me that I don’t have it for your wife on my system! I asked why the price is higher than what I expected, and she told me some general things about the tax returns. She did not specify what services made the final price higher for my wife’s return.**Also, for my wife’s return, she was completely confused with the return process and didn’t have any information about her tax return. When I asked for explanations, she told me that I can google and print the explanations for you to read! If I wanted to google, I could do it myself, not in your office! I stopped by HR Block to avoid spending time on searching about the tax returns! She was not helpful, and I am not satisfied! I would never ever come back to HR Block recommend it to a friend.
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H&R Block

Customer service issue
Reported by GetHuman2214234
Feb 15th, 2019 - 8 mons ago
I have an issue with H&R Block too
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Seen by 2 customers so far
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GetHuman2214234 started working on this issue
Feb 15th 3:35pm