I will never again use H&R Block of any type of service. I was a customer for over a de...

GetHuman-pethtelc's customer service issue with H&R Block from February 2019

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The issue in GetHuman-pethtelc's own words
I will never again use H&R Block of any type of service. I was a customer for over a decade, but, given the current business practices, I am done. As my husband and I chose to have our refund deposited to the Emerald Card, for the first time, and now know that it is a scam. Your direct affiliation with Emerald Card, has now tarnished your reputation. When given the choice on where to have my money deposited, we chose Emerald Card thinking it would be a faster, more reliable way to get our money, as we relied on H&RBlock to get us our money. However, we have found this to be the contrary. The IRS shows our money was directly deposited into our account (Emerald Card) *******. However, as balance on Emerald Card continues to show $* balance. When we called Emerald Card, we were told by the representative that the money was not yet deposited and won't be until *******. Called H&RBlock, and told we had to deal with Emerald Card. So, where is our money sitting? Not with the IRS, as they dispersed the funds *********. I am informing H&R Block that not only have I given a "review" of this incident on social media and other internet complaint sites, and I will also be filing a complaint against both companies with the FTC. **Colleen and Matthew Pethtel
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H&R Block

Customer service issue
Reported by GetHuman-pethtelc
Feb 15th, 2019 - 8 mons ago
I have an issue with H&R Block too
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Seen by 4 customers so far
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GetHuman-pethtelc started working on this issue
Feb 15th 1:05am