Inability to process tax prep payment.....

GetHuman2192678's customer service issue with H&R Block from February 2019

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The issue in GetHuman2192678's own words
Pay for the tax prep ... I had my taxes done * weeks ago (****), and had to write an actual check. The card and check readers did not work (this happens yearly at this office). Then I had to wait ** minutes while they tried to get it approved on the phone. My check has yet to clear my bank. This is totally unacceptable. In a time of modern technology, your equipment should always be up and running. Very frustrating to the customer. If my check has not cleared by end of week (****) I am considering a stop payment.
I never have to write a check.
Processing my check through the check reader at the office, when I have my taxes done.*At this point, I don't see a resolution. If not processed through my bank by end of week, I will do a stop payment. You can bill be for the fees (but no extras, due to your inept ability to take care of the payment in a timely manner).
** years, and this office has had this same issue for the last *-*.
Talked to the tax office and was told it was deposited on ***. This cannot be true.....*The is a comment on this page that says you are waiting for me to fix the problem. Are you kidding me?
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H&R Block

Tax Prep
Customer service issue
Reported by GetHuman2192678
Feb 12th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 6364 others
0 customers following this

Timeline

GetHuman2192678 started working on this issue
Feb 12th, 2019 7:09pm

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