I have the last * years of my tax return documents from H and R block and I'm still una...

GetHuman2150709's customer service issue with H&R Block from February 2019

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The issue in GetHuman2150709's own words
I have the last * years of my tax return documents from H and R block and I'm still unable to varify my identity. Its tells me to contact IRS, but I literally have the folders I was given by H and R block. I would like to get that fixed. I entered the info a few times and I failed to revicer my identity. * *I also would like to save money and purchase the tax software found in retail stores rather than making an appointment to a store. I'm confused on what the actuall charges are though. The deluxe and state tax software itself cost $** at best buy. What is the charge for the state e file for $**.** per return? Do I have to buy the software kit twice if I plan on doing my girlfriends federal and state taxes?
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H&R Block

Customer service issue
Reported by GetHuman2150709
Feb 6th, 2019 - 4 mons ago
I have an issue with H&R Block too
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Seen by 5 customers so far
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GetHuman2150709 started working on this issue
Feb 6th 11:07pm