My Name Is Donal Pearce. I filed online with h&r block last year. I received my state...

GetHuman1809960's customer service issue with H&R Block from December 2018

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The issue in GetHuman1809960's own words
My Name Is Donal Pearce. I filed online with h&r block last year. I received my state refund but I never received my federal tax return. I am having trouble getting the information I need from the IRS. I live in Germany and when I filled my taxes for **** I was stationed in Germany. I used my sisters address in America for my filing address. when the IRS sent a letter to verify my identity my sister had moved from that address and I never received the letter to confirm. Every time I try to call the IRS I get disconnected. I was supposed to get a large return and its been frustrating because the money was never supposed to be taxed in the first place. I was paid a settlement from the VA for an injury I sustained in Afghanistan. I would like to get in contact with some one that can help me through email or online chat since I cant rely on the phone connection to be stable calling from Germany. I filled through California but the address the IRS gave me to refile at was in Austin TX. they said because I live outside of the country I could sent it there. they said they needed copied of my **** tax return and my w* as well as a ****. then I got cut off im not sure what else I need to send and I don't understand the for **** since my income was all form one place. I hope someone can help me resolve the issue. My tax professional last year was Pamela Hamlin. *Sincerely *Donal Pearce
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H&R Block

Customer service issue
Reported by GetHuman1809960
Dec 21st, 2018 - 10 mons ago
I have an issue with H&R Block too
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Seen by 14 customers so far
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Timeline
GetHuman1809960 started working on this issue
Dec 21st, 2018 10:51pm