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The issue in GetHuman-quorky's own words
I have received service for your company for years. In the past few years I have had the same tax professional, and when I files my **** with a different filing status he stated It was within the rules. I had recently obtained a dependent and her child for more that *-* months maybe, and Steve My rep) said that was fine for my to file as my dependents as I took full financial care of both. I filed that way along with buying a piece of mind extra that he suggested, just in case of the situation. After some time the IRS contacted me stating I owed my full refund back and another representative at an open location after tax season said your company would not honor my peace of mind assurance. I am now wrapped up in appeals as well as filling with the tax court. What can your company do to honor what I was told by my professional as well as my piece of mind protection? **Shaneen J Gomes
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