Need a copy of **** Return. Filed with an HR Block software located in Guam in April...

GetHuman-lbambaa's customer service issue with H&R Block from September 2018

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The issue in GetHuman-lbambaa's own words
Need a copy of **** Return. Filed with an HR Block software located in Guam in April ****. We did not receive an electronic copy and there is no record found in my online HR Block account. **Received a letter from IRS in July ****, stating they received payment in **** for $***.**, however, they did not received the **** Return documents. **In addition to need a copy of **** return, I will also need access to my online account. When asked to verify my identity, I utilize the primary name, SSN, and DOB from **** return, however, the website still states that it is unable to verify my identify...**username: lbamba****
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H&R Block

Customer service issue
Reported by GetHuman-lbambaa
Sep 24th, 2018 - 4 mons ago
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GetHuman-lbambaa started working on this issue
Sep 24th, 2018 7:39pm