My niece did her taxes online using Turbo Tax filing single under her SS*. Her and her...

GetHuman-cstepp's customer service issue with H&R Block from May 2018

Help with my H&R Block issue
The issue in GetHuman-cstepp's own words
My niece did her taxes online using Turbo Tax filing single under her SS*. Her and her husband are legally separated and he filed separate via H&R Block. Last year they filed joint using H&R Block. She put the wrong deposit info on her taxes - put the Emerald Card info from * years ago. She's been checking with IRS for her return and saw it was deposited ******. She checked her bank and they did not have a deposit. She called IRS and found it had been deposited to H&R Block Emerald Card. Both IRS & Turbo Tax told her to call Emerald Card and have the funds returned back to IRS. She called Emerald Card and they said it was a valid card and there was nothing they could do since his SS* was tied to that card. She does not want to alert her ex of this and is sure he no longer has the card. (*) How can she get H&R Block Emerald Card to return the funds to the IRS so they can re-issue her a paper check. It is her refund under her SS* and it seems illegal for him to get her refund since it was filed under her SS*. (*) Do we need to contact her lawyer to get into this with H&R block?
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H&R Block

Customer service issue
Reported by GetHuman-cstepp
May 23rd, 2018 - 8 mons ago
I have an issue with H&R Block too
Seen by 5 customers so far
Similar issue to 504 others
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Items needed
Social Security Number
Email on Account
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
GetHuman-cstepp started working on this issue
May 23rd, 2018 7:59pm
GetHuman-cstepp indicated the issue is not fixed yet.
May 25th, 2018 12:18pm