Dear Sir*Madam,*I returned to your store to exchange two items, leaving one of the rec...

GetHuman-srguila's Complaint issue with Guess from July 2019

Help with my Guess issue
First: share to improve GetHuman-srguila's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-srguila may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-srguila's own words
Dear Sir*Madam,*I returned to your store to exchange two items, leaving one of the receipts at home. I asked the lady who was in charge of the till to check the items for me. Both items were bought at the same time and I had one receipt for them collectively. She said she cannot do anything regarding the exchange or return of the items if I don't have the receipt. However, ten minutes later, she said she can check on the system to find my receipt. I asked her why she couldn’t have done so from the beginning to save time to which she responded angrily and refused to serve me. She even called me ‘rude’ for suggesting so and continued to refuse to serve me. And after many trials and errors of kind requests to be served, I asked her to call the manager. She explained that she is the manager and she will not serve me no matter what. I returned later on in the evening when she finished her shift and exchanged my jacket. I was going to complain but I gave her the benefit of the doubt since I had understand that people get in a bad mood sometimes, which is why I didn’t complain. The following day, I had to return one of my clothes that I purchased from Guess . The same lady was at the till again. I assumed no miscommunications would happen this time, as I had my receipt, so I asked her kindly to return the item. However, she refused and she states that she will not serve me, saying I ‘had no manners’. I told her that she did not have the right to call a customer rude and refuse to serve them. She continued to refuse to serve me and told me you have to wait until the next shift which was thirty minutes later. I asked another stuff member who apologized to me and told me that she is her manager and she cannot do anything, and she advised me to come later. The lady who was rude to me and refused to serve me for two days is named Milivia Manuela in the Westfield Shepherd’s Bush branch. I am very disappointed at the way how a member of staff can treat customers this way and hold a grudge against a customer for no apparent reason. *Please refer to the cameras in the store that recorded today between **.** to **.** to see the proof of what I am complaining about.**I am looking forward to hearing from you **Best Regards,Please refer to the cameras in the store that was recorded today between **.** to **.** to see the prove of what I am complaining about.**I am looking forwards to hearing from you *Best Regards,*Siham Rguila

GetHuman-srguila did not yet indicate what Guess should do to make this right.

How GetHuman-srguila fixed the problem

We are waiting for GetHuman-srguila to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Guess's attention and get better help faster. Tap below to get started.
Having Guess issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Guess

Complaint issue
Reported by GetHuman-srguila
Jul 3rd, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 419 others
0 customers following this

Timeline

GetHuman-srguila started working on this issue
Jul 3rd, 2019 7:02pm
GetHuman-srguila indicated the issue is not fixed yet.
Jul 4th, 2019 5:25pm
GetHuman-srguila indicated the issue is not fixed yet.
Jul 18th, 2019 3:04pm