I had placed an order on the *th March on the evening and my order was processed and se...

GetHuman2519860's customer service issue with Guess from March 2019

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The issue in GetHuman2519860's own words
I had placed an order on the *th March on the evening and my order was processed and sent to my. It was due to be delivered on the Friday **th March. It says on the tracking page it was delivered at *:**. My self my mother and siblings were awake at that time at home. I had not received the parcel. So I called dhl customer service and they said the parcel has been delivered to moore road instead. Why that has happened I am not sure. My address everything on there system was correct so why it had been delivered to a else where address is beyond me. The parcel has been opened and used by them ( house were it was delivered). Hence I do not want a used product. I paid £** for a brand new bag not used. This is the first time I am using guess and possibly the last with the way this parcel has been processed. I either want a refund or a new bag delivered to myself soon as possible. This is absolutely ridiculous.
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Guess

Customer service issue
Reported by GetHuman2519860
Mar 15th, 2019 - 9 mos ago
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Seen by 2 customers so far
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GetHuman2519860 started working on this issue
Mar 15th 10:50am