I’m absolutely disgusted with your company and online service you offer..*I ordered two...

GetHuman-emmawest's customer service issue with Guess from November 2018

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The issue in GetHuman-emmawest's own words
I’m absolutely disgusted with your company and online service you offer..*I ordered two items online on Friday for my daughters Christmas present.. I received confirmation that my order had gone through, I heard nothing more so I decided to look into it. I had to ring your company up in Switzerland which will have cost me a lot of money to then find out that you have accepted my order I then asked when this will be delivered, I was then but on hold for ** minutes your customer advisor then told me that my items were unavailable this is unacceptable. It says online that you can still order these items what sort of service is this you offer..*I have cancelled my order but still waiting on confirmation of this..*I think you should offer me some compensation for my time and huge disappointment. I’m so annoyed with this and now have to travel to a guess shop to purchase this items.*I await an urgent reply *Many thanks

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Guess

Customer service issue
Reported by GetHuman-emmawest
Nov 28th, 2018 - 2 years ago
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Seen by 4 customers so far
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GetHuman-emmawest started working on this issue
Nov 28th, 2018 2:05pm