I booked a stay at The stratford Hotel in warwickshire, Coventry through groupon. The s...

GetHuman4333534's customer service issue with Groupon from February 2020

Help with my Groupon issue
The issue in GetHuman4333534's own words
I booked a stay at The stratford Hotel in warwickshire, Coventry through groupon. The stay is supposed to be for * night, checking in tomorrow. But i have contacted the hotel and they are telling me that it has not come through as a booking on their system, But groupon have already taken my money.

GetHuman4333534 did not yet indicate what Groupon should do to make this right.

How GetHuman4333534 fixed the problem
I contacted the hotel.. and they asked me to just send the confirmation email i received from groupon and they said it was sufficient evidence but they said to make sure to bring ID with the same booking name for authentication.**hope it helps.. *looking forward to my stay tomorrow
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Groupon

Customer service issue
Reported by GetHuman4333534
Feb 6th, 2020 - 2 years ago
Fixed
GetHuman4333534 shared how to fix
Seen by 14 customers so far
Similar issue to 63102 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman4333534 started working on this issue
Feb 6th, 2020 10:00am
GetHuman4333534 confirmed the issue is fixed. Hooray!
Feb 6th, 2020 6:13pm

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