Groupon Customer Service Issues

I need assistance with exchanging my Groupon. The Groupon code is LG-VJ56-SNSG-YYFC-MG75 and it expires today. I have tried contacting the business, Just StringZ at the Hulan location, without success. The staff seemed understaffed, and their accents made communication difficult. I paid $89.00 for the Groupon and would like to exchange it for another service at a different business. I am not looking for a refund, just a simple exchange. Thank you, Lana S.

Subject: Groupon Getaways Cancellation and Refund Policy Help Hello, Thank you for chatting with me. Below is the transcript of our conversation for your reference. If you need further assistance, please reply to this email. Best regards, Lenancy P. ---- Patricia K. Dec 27, 3:18 AM IST Patricia K: I made a mistake with a Groupon purchase. Can I cancel it? Lenancy P: I'm here to assist you, Patricia. How can I help? Patricia K: I bought the wrong deal on Groupon by accident. Can I get a refund? Patricia K: I tried to cancel through PayPal and my bank without success. Lenancy P: I'm sorry for the trouble. Let me check the options available. Patricia K: My friend mentioned I might get a credit instead. Lenancy P: While I look into this, would you like details on our reward challenge for future site credit? Patricia K: Sure, send me the information. I don't use Groupon often, but I might in the future. Lenancy P: I'll email you the details shortly. Lenancy P: Unfortunately, this deal is final sale, and refunds aren't possible, as per the terms. Patricia K: In that case, don't send the reward details. I may not use Groupon again. Patricia K: I find online shopping challenging, especially with final sales like this one. Lenancy P: I understand your frustration. I'll pass your feedback along to improve our service. Lenancy P: Thank you for reaching out. Have a great day!

On December 6, [redacted], I made a reservation at the Inn At The Pier in Pismo Beach, providing my City Card number. I was assured a confirmation was on its way, but it never arrived. The following day, on December 7, [redacted], I tried again for a reservation, with the same promise of a forthcoming confirmation. Despite this, none arrived, leaving me surprised by two charges of $[redacted].69 on my City Card statement. I have never experienced being billed for reservations in this manner before. The purpose of using my credit card was to secure the room, not to make payments. I request the immediate removal of these charges from my credit card. It is unacceptable to be charged without any confirmation or reservation details. If necessary, I will contact City Card to dispute these charges. Thank you, Sally G.

I purchased a fresh Fraser tree from your website, but encountered a technical issue during checkout where I was charged twice without receiving a confirmation. After contacting customer service, I was informed I could return the extra tree for a refund. However, the refund was not processed to my original payment method. Despite receiving several apologetic emails, I have yet to receive my refund or have the issue resolved. I have reached out via email and phone multiple times but still have not seen any progress. This experience has left me frustrated and disappointed, as I have been a loyal customer for years.

I was charged twice for my National Geographic Encounter groupon on Sunday because my first card was declined. I'm confused why the charge was attempted again when I already used a different credit card for the purchase. Please promptly refund the $72.00 that was mistakenly charged to my American Express within 12 hours. If not resolved, I will have to file a chargeback with American Express tomorrow morning. Thank you.

I purchased a Groupon deal for chimney cleaning, but when I contacted them to schedule, I was surprised by an additional charge for my two-story home, increasing the total to $[redacted].00. Unfortunately, I can't afford this and tried to cancel, only to find out it was marked as used even though I haven't received any services. To make matters worse, I was double-charged. As a retired individual living on a fixed income, I cannot bear these unexpected costs. I am kindly requesting a refund of $40.00 to address this issue promptly. Thank you, K. D. [redacted] [redacted]

I bought a microdermabrasion facial deal at Shear Integrity through Groupon. I applied the $10 off code G6C9K from the email. Then, I used a Groupon gift card for payment. The total should have been $25, but I was charged $35. I would appreciate it if someone could refund the extra $10 to my credit card. I kindly request a confirmation of the credit as well. Thank you very much!

This is the second time a package shows as delivered but I have not received it. I updated my address on Groupon, but USPS sent a notification that the package was delivered to my previous address. Previously, the seller promised to send a replacement item, but I received a refund instead. This happened earlier today. Now, my second item shows as "delivered," but it went to my old address, despite Groupon showing the updated one.

I recently bought a certificate for Two Henrys Restaurant in the Pearl River, N.Y. Hilton Hotel but had trouble printing it. After speaking with Crista, the former Dining Room Manager, she assured me that she would leave my name at the desk for the reservation. However, when my daughter tried to book, she was asked for an order number. I gave this certificate to my children as a gift. I would appreciate any assistance with this issue. Thank you in advance. You can contact me at [redacted].

I need assistance with a Groupon that is expiring on January 7th. The Groupon has been canceled by Groupon, and I have not redeemed it. I am unable to contact you, which is frustrating. Since the Groupon is canceled, I cannot use the Groupon website to get in touch with you. Please see the attachment below. I would like the Groupon to be reinstated or a credit to be issued to my account for the purchase of another service on Groupon. Voucher # [redacted]6, Groupon code LG-JWNV-WCWS-VZFJ-7W45.

I bought tickets to see the Motown Extreme show, and initially, they said there were tickets available. Later, I was informed that the show is fully booked, and they cannot accept the Groupon vouchers. I was in Las Vegas for a short time and couldn't secure tickets for any day. Since I won't be in Las Vegas next year and have no one to give the tickets to, I would prefer a refund. Thank you, Barbara.

I am having trouble accessing my account using my usual email and password. Consequently, I am unable to redeem my vouchers, some of which are close to expiration. My email is [redacted] I am unsure if my account has been compromised or if there is an issue with your system. I fear losing money due to this situation. Despite attempting to reset my password, the system claims it does not recognize my email, which I have used for years. This situation is frustrating.

Hello, I recently bought an afternoon tea voucher for Scrumptious Cafe in Sheffield. I scheduled it for 2 pm on January 18th. Unfortunately, I didn't receive a confirmation email, and the cafe has no record of my booking. When I went back online, there were no reservations for that time. Could you please confirm my booking? The Groupon code is VS-ZY9C-3TPS-HBGN-VMWB. Thank you, Anna F.

Yesterday, I arrived at the hotel after waiting for 45 minutes as there was no one at the front desk. Upon checking in and entering the room, I noticed a strong cigarette smell in the hallway and the walls were dirty and stained with roach bugs. The room lacked basic amenities like a fridge, had a broken phone, and the bed was unclean. Everything was in poor condition, forcing us to return the keys and find another hotel. The quality did not match the price paid, and I am seeking a refund. I have photos of the bugs in the room, which were not reflected accurately in the online pictures. I am considering leaving a negative review on Groupon and for the hotel due to difficulty in reaching Groupon for assistance.

I purchased 6 tickets for Disney On Ice celebrations. Unfortunately, the tickets expired before the intended dates. I was taken aback by this situation. If I hadn't checked the tickets in time to make arrangements and inform the parents about the pickup schedule, I would have arrived with a group of disappointed children. In order to prevent this from happening again, I had to buy new tickets directly from the Dunkin' Donuts Center. It's frustrating as I had bought the tickets through Groupon but now I can't use them. It's truly disheartening to experience this, especially when it was meant to be a Christmas gift.

Thank you for your order! I'm reaching out regarding your recent purchase. Your order number for the Christmas cutlery place setting on December 7, [redacted], is #1[redacted]22-[redacted]. It's great to hear you've received the cutlery set. However, I understand your concern about not receiving the phone enlarge screen promptly. I apologize for any inconvenience this delay may have caused, especially as it was intended as a Christmas present. I'll investigate this matter promptly and update you on the estimated arrival time of the phone enlarge screen.

Good afternoon, I made a reservation for an overnight stay at Clayton Hotel in Cardiff on 25 January [redacted] as a Christmas gift for my daughter and son-in-law. Unfortunately, they are unable to make it on that date. I would like to request a change of date to either 11 January, 18 January, 8 February, or 15 February. The reservation is under my daughter's name, Gemma Cahalin. Your assistance with this change would be greatly appreciated. I am looking forward to your response. Regards, Teresa Keating

I purchased tickets for Spa Castle. The voucher indicated I needed to wait 24 hours before using it, which I did, with plans for Christmas. Unfortunately, upon arrival, we were denied entry as they don't accept Groupon vouchers on federal holidays. This policy was not communicated on the Groupon website. My wife and I are very disappointed. I am seeking a refund as we no longer wish to visit Spa Castle. Please respond to me.

My Groupon order #[redacted] was shipped on December 9, but I still haven't received it as of today, December 27. I have tried contacting Landmark, but they do not answer their phone. I would like the earrings to be resent to me via FedEx or another delivery service, not Apple Express. Apple Express does not leave orders at my door, and I've had to chase my order down in the past. Please reach out to me via email at your earliest convenience. Thank you.

I need assistance with returning a recently purchased refurbished laptop. Unfortunately, some keys are not functioning properly. The laptop is eligible for "Free Returns," although I am required to process the return using a computer rather than my phone. I am encountering difficulty as I cannot recall my password for my Groupon account linked to "[redacted]" Attempts to reset the password via email have been futile due to the deactivation of my AOL account. My current email is [redacted] Could you please advise on how I can reset my password in this situation?