Groupon Customer Service Issues

I bought a kids' bike in September for my son's birthday. When he opened it at the end of September, we built it and pumped the tires, which we assumed were flat due to packaging. However, the back wheel keeps deflating. We bought a new inner tube, but it still goes down. It seems we have a faulty bike. Additionally, we noticed scratches on the frame upon arrival, and the chain guard was also snapped. While we overlooked these issues initially, we cannot ignore the persistent problem with the wheel, despite our attempts to fix it ourselves.

Hello, I would like to cancel one of my orders. I accidentally purchased the same product twice. My account information is: Email: HUIJUAN/[redacted] The product in question is the Christmas Spectacular featuring the Radio City Rockettes. I have two sets of tickets: - Two tickets for 11/17 (I want to keep these) - Two tickets for 11/10 (I need to cancel these) If you have any questions, feel free to reach out to me at [redacted]. Thank you, HUIJUAN WU

I ordered the kids' pink iPad for playtime, but my account still shows it's in transit even though I've received it. Unfortunately, the product is of poor quality and doesn't work properly. I'm frustrated that I might not be able to return it due to this mistake on my account. I'm seeking guidance on how to proceed with the return process since I can't do it online because of the account error.

I accidentally purchased two all-you-can-eat breakfast buffet passes with unlimited beverage for 2 at Spice Market Buffet in Planet Hollywood Las Vegas. I only intended to buy one pass for $42.99. I used one pass on November 9 at 11:30 am but would like a refund for the extra pass. Thank you.

Subject: Issues with Arrival and Check-in at Corsendonk Sol Cress - Shirley Barizo Booking Details: Corsendonk Sol Cress reservation for Nov.9-10, [redacted] Hello, I wanted to share my experience upon arriving at Corsendonk Sol Cress. Upon arriving at 16.30, I found that the reception was closed, causing a bit of a delay for check-in. Despite trying to get assistance using the available buttons, unfortunately, no one came to help. After trying multiple numbers, only the branch in Brugge was able to assist me. When we were eventually given keys by a staff member from the restaurant, we found that the room allocated was not suitable for us. Regrettably, there were no alternative rooms available, leading us to find accommodation elsewhere. As a result, I kindly request either a refund or a voucher for the booking. Thank you, Shirley

Hello, Groupon, I made an error with the house number on my order. Instead of ordering for 21 Hagen Drive, Berwick, I mistakenly put house number 1. The package was returned to the sender as my neighbor from number 1 did not accept the delivery. Is there a way to still receive my order? I am willing to cover the cost of a second delivery due to my oversight. Thank you for your consideration. Suzana Pan (Juji)

I am disappointed that one of the earrings I bought for my granddaughter's birthday is broken. I live in Florida, and she is in Staten Island, NY. I want a refund for my purchase made on October 29, [redacted], totaling $20.31, using my Chase Freedom card. My name is Maryann Gomez, and I reside at [redacted] West Oakland Park Blvd, 219B, Wilton Manors, FL [redacted]. Please respond promptly as her birthday is on the 16th, next week. If there is no response, I will report this incident to the BBB.

Good morning GroupOn, I purchased a dinner from The Wanderer Melbourne and booked a table for 5:30 pm on November 9th. When I arrived, I discovered there was an engagement party scheduled for the whole evening. I tried calling the restaurant, but their phone was busy and later switched off. Even today, I still can't reach them. Can you help me redeem my voucher or provide a refund? I didn't attend the dinner and received no communication about the change in plans. A courtesy call would have been appreciated. Please contact me at [redacted] to discuss and resolve this matter. Thank you.

While browsing Groupon for future getaway options, my husband unintentionally purchased a trip to Europe with his credit card last night. Despite being not very tech-savvy, he somehow ended up with this charge on his card. He recalls viewing various options but is unsure how the purchase went through without his confirmation. We are quite perplexed by this situation. Given that this is an expensive trip, we feel there should be more safeguards in place to prevent accidental purchases of this magnitude. We are hoping for a straightforward refund process without the need to involve multiple international merchants, as I have seen others mention online. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you for your attention to this issue.

I contacted you recently about an issue with Shawarma King on Dorr St. in Toledo, OH, not honoring Groupon vouchers. I am unsure if this has been resolved. However, my main concern now is regarding Groupon's website, which is not functioning properly. I am unable to print any vouchers as the website keeps showing an error message. Some of my vouchers, including those for Shawarma King, are expiring soon. I urgently need Groupon to send all my vouchers via email so I can print them. Otherwise, I will lose these deals. My email address is [redacted], and my phone number is [redacted]. I do not wish to purchase any extra services, I simply need Groupon to address this issue promptly.

I ordered six bottles of wine on a special deal through Groupon on a specific date, redeemed the voucher on another date, and received order number ********** costing $**. I contacted customer service a day later to ensure everything was in order, and they confirmed shipment would follow soon. To my dismay, I have not received any information about my order. Upon reaching out to the wine company directly, they had no record of my order and directed me back to Groupon. My credit card has been charged for the purchase. I kindly request that you verify the status of my order promptly or cancel it and refund my credit card for $**. I am looking forward to hearing from you. Thank you.

I am seeking assistance with obtaining a refund for two unused Groupons I purchased for Total Med Solutions. The Groupons were bought on Sept 17, [redacted] with the following details: #1[redacted]47-[redacted] for laser hair removal in Plano: six sessions on one small area. I went for a spot test on Nov. 5 due to skin sensitivity and sun allergies. However, I have fibromyalgia and experienced significant pain following the test. I have decided not to proceed with the procedure and would like a refund for the unused Groupons: #[redacted]9 and #[redacted]1. Total Med Solutions used the first Groupon, and I have no intention of using any other services from them. I appreciate your help in ensuring my money is not wasted. Thank you.

To whom it may concern, I am reaching out regarding an unsettling experience I had with a company I discovered on Groupon. Back in November [redacted], I bought several laser hair removal sessions from Junin Laser Spa in Bowie, MD, through a Groupon deal. While it has been some time since the incident, I felt it necessary to share my encounter to potentially prevent others from falling victim to a potential scam. When I arrived for my scheduled appointment at Junin and mentioned my Groupon purchase, the staff strongly urged me to bypass Groupon and buy the sessions directly from them at the same price. Although hesitant, I relented under the pressure. After undergoing two sessions, I started feeling uncomfortable with their unprofessionalism and suspicious practices, prompting me to discontinue the treatment. When I politely requested to cancel the remaining sessions, the owner's dismissive and disrespectful response left me taken aback. Though I recognize there may be limited recourse now that I did not go through Groupon as intended, I felt compelled to share my unsettling encounter as a cautionary tale. I appreciate your attention to potentially problematic businesses to ensure positive user experiences on the platform. Sincerely, Jacqui

I purchased a Groupon for five classes at Mindful Wellness [redacted] on August 20, [redacted]. Upon contacting the owner this week to schedule my first class, I was informed that my Groupon had expired in June and the owner no longer teaches at that location. This is deeply disappointing considering the expiration date listed on my Groupon is November 18, [redacted]. I am a loyal customer who frequently purchases Groupons, and I feel utterly frustrated and deceived by this situation. The owner mentioned having a contract with Groupon for only three months, causing all Groupons to expire in June [redacted]. However, it's perplexing why this deal was still being promoted in August [redacted]. I am seeking a refund as I believe I am not at fault here.

Hello, I've noticed in My Stuff on Groupon that there are items reordered without my request. Please make sure not to ship these items as I did not order them again. I've requested a refund for a recent accidental order at a seafood restaurant, which I was notified about via email that it is being processed. Besides that, I've placed a new order today as a gift for my daughter at Palomar Dance Studio. Kindly be aware that any other items showing as reordered should not be shipped out as these are old transactions that I've already purchased and received. I haven't placed those orders again. The order for Palomar Dance Studio is correct. That's everything. Thank you. - Marie A.

A few years ago, I purchased a $[redacted] Groupon for 6 laser hair removal treatments at Light RX Face & Body in Baltimore. During my consultation, I was upsold to purchase 8 to 10 treatments for a larger area. After completing my treatments, I encountered issues with scheduling and cancellations. Despite my efforts to redeem the value of my Groupon, I was met with unhelpful responses and lack of customer service. When I requested a refund, I was told to seek reimbursement from Groupon. I am disappointed by the lack of professionalism and communication from Light RX. Given the time and money I have invested, I am seeking a $[redacted] refund or alternative options such as discounted services or products. The situation has left me feeling frustrated and undervalued as a customer. Sincerely, M.W.

Hello, I am Linda C. I had purchased a Groupon a few months back for a massage for my husband. I made an appointment for the massage. When we arrived at the appointment about a month ago, we were informed that the business was no longer accepting Groupon vouchers due to Groupon canceling their account without notifying us. Despite the inconvenience of traveling to the location, we were not offered a massage. After checking the Groupon website, I discovered the company was no longer affiliated with Groupon. I requested a refund, but they only wanted to credit me with Groupon bucks for another purchase. I applied this credit to a different massage but later found out that the new place, Jos Natural Beauty in Ottawa, only offers massages for women, not men. This discrepancy was mentioned in the fine print of the voucher, which I overlooked. I am frustrated and wondering if a full refund is possible as I never intended to use it for myself. My experience with Groupon has typically been positive, but this recent issue has left me dissatisfied.

I have not received the four items I purchased on Groupon. Despite the tracking information showing they were out for delivery on October 6, the items never arrived. I contacted FedEx Ground shipping, but they were unable to locate my package. I no longer require the products and would like a refund. I was not anticipating such a long delivery time, as it has been almost two weeks since I placed the order, even though it was supposed to arrive within 7 days. My order number is #[redacted], and it includes four items in total.

I am writing to address the issue I encountered with my recent order. Unfortunately, despite considering the purchase and wanting to consult my husband, Groupon already had an outdated credit card on file from a transaction 18 months ago. I am frustrated as I typically choose my payment method for online orders and was not given the opportunity this time. My daughters recommended Groupon, but my experience has been disappointing. I check daily for the $50 refund, which has not been processed. I question the security of keeping a credit card on file for over a year and wish to discuss this matter with a responsible person at Groupon. I hope the company values its reputation more than the current situation implies. Thank you, Mrs. D.Q.

I recently purchased a Groupon for JC Penny Portrait Studio and had a disappointing experience. Despite arriving on time for our photo shoot, we were told they were running 45 minutes behind schedule and asked to return later. When I checked back, they had only completed 2 out of 4 shoots ahead of us, leading to further delays. I ultimately had to cancel the appointment due to the unprofessionalism. I hope that Groupon can refund me so I can make use of the Shutterfly deal and book with a different photographer before my daughter's upcoming medical procedure. Thank you for your assistance. - S. Medler