Charged twice for the same thing

GetHuman-patbady's customer service issue with Groupon from October 2019

Help with my Groupon issue
The issue in GetHuman-patbady's own words
I tried to book a afternoon tea for * at the Hull Doubletree Hilton on ** Sept **, but could not remember my password for something, so shut it down. I got my son to help me try again on * Oct. ** and succeeded this time. When I received my bank statement, I have been charged twice. Once on each date, yet we only had one tea for *. (Which was very good). I would appreciate a refund of £**.** for the one overcharged please
I am in my **s and not too good with modern technology
I want a refund as I was charged twice.
I have rung and explained to a live person, who advised me to send a copy of my bank statement, which I have done. I will not know that this has been resolved until I get my bank statement next month, unless I get a text to say it has been done.
How GetHuman-patbady fixed the problem
In the end I had to ring and speak to a live human being. Hopefully after speaking to her and sending the details they asked for, I will get my credit. I certainly will not be using it again.
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Groupon

I used your voucher to buy a birthday present of afternoon tea
Customer service issue
Reported by GetHuman-patbady
Oct 28th, 2019 - a year ago
Fixed
GetHuman-patbady shared how to fix
Seen by 25 customers so far
Similar issue to 281163 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-patbady started working on this issue
Oct 28th, 2019 10:35am
GetHuman-patbady indicated the issue is not fixed yet.
Oct 28th, 2019 4:43pm
GetHuman-patbady indicated the issue is not fixed yet.
Oct 28th, 2019 4:48pm
GetHuman-patbady indicated the issue is not fixed yet.
Oct 28th, 2019 4:56pm
GetHuman-patbady indicated the issue is not fixed yet.
Oct 28th, 2019 5:01pm
GetHuman-patbady indicated the issue is not fixed yet.
Oct 28th, 2019 5:03pm
GetHuman-patbady indicated the issue is not fixed yet.
Oct 29th, 2019 6:04pm
GetHuman-patbady confirmed the issue is fixed. Hooray!
Oct 31st, 2019 7:50pm