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Charged twice for the same thing

GetHuman-patbady's customer service issue with Groupon from October 2019

Help with my Groupon issue

The issue in GetHuman-patbady's own words

I tried to book a afternoon tea for * at the Hull Doubletree Hilton on ** Sept **, but could not remember my password for something, so shut it down. I got my son to help me try again on * Oct. ** and succeeded this time. When I received my bank statement, I have been charged twice. Once on each date, yet we only had one tea for *. (Which was very good). I would appreciate a refund of £**.** for the one overcharged please

I am in my **s and not too good with modern technology

I want a refund as I was charged twice.

I have rung and explained to a live person, who advised me to send a copy of my bank statement, which I have done. I will not know that this has been resolved until I get my bank statement next month, unless I get a text to say it has been done.

I have an issue with Groupon too

How GetHuman-patbady fixed the problem

In the end I had to ring and speak to a live human being. Hopefully after speaking to her and sending the details they asked for, I will get my credit. I certainly will not be using it again.

Please help with my Groupon issue

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Groupon

I used your voucher to buy a birthday present of afternoon tea

Customer service issue

Reported by GetHuman-patbady

Oct 28th, 2019 - 2 years ago

I have an issue with Groupon too

Fixed

GetHuman-patbady shared how to fix

Seen by 25 customers so far

Similar issue to 281163 others

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