Purchased a Groupon for * family therapy sessions with Coley Family Therapy in Chapel H...

GetHuman-loudeliz's customer service issue with Groupon from October 2019

Help with my Groupon issue
The issue in GetHuman-loudeliz's own words
Purchased a Groupon for * family therapy sessions with Coley Family Therapy in Chapel Hill, NC. The Groupon has a link to the psychologist's website and phone number, though neither work. There is no psychology group of that name at the address provided, the phone number is disconnected, and a search online states the psychology group is located in a different city, though the website and phone number provided there also do not work.

GetHuman-loudeliz did not yet indicate what Groupon should do to make this right.

How GetHuman-loudeliz fixed the problem
I finally found a link on the site to send an email to customer service. I sent an email with screen shots to prove what I’d written. Then, I went onto their FB page and sent a PM. While I was there, I copied-and-pasted a statement of the facts, with a request for them to return my money, in the comments of about ** posts.
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Groupon

Customer service issue
Reported by GetHuman-loudeliz
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman-loudeliz shared how to fix
Seen by 4 customers so far
Similar issue to 281092 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-loudeliz started working on this issue
Oct 28th, 2019 12:09am
GetHuman-loudeliz confirmed the issue is fixed. Hooray!
Oct 29th, 2019 12:17pm

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