I brought ** min Swedish massage from Total Body works for my dad as a gift. After cont...
GetHuman3838876's Refund My Order issue with Groupon from October 2019
Help with my Groupon issue
First: share to improve GetHuman3838876's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3838876 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman3838876's own words
I brought ** min Swedish massage from Total Body works for my dad as a gift. After contacting her with great difficulty I made an appointment with her and on the day of the appointment she said she messed up her calendar and whether I can reschedule it. The days I gave her she said she was unable to take him and come at the time it was scheduled. My dad went ** mins early and had called her cos it was hard for him find the location, even through GPS said he had arrived. And my dad called me and said she’s not answering and it’s going to voicemail. I dropped her a message saying my dads waiting outside can she call him give directions. And since she asked for the voucher I sent it to her directly. After I sent the voucher she never responded. And after ** minutes later she replies saying “Hi looks like your dad is late. I'm gonna have to reschedule ** I reschedule at m sorry and she can only give him ** min massage if not cos she has another appointment.” I have proof of this conversation and timings. She’s a fraud. I have bought many groupons and I never experienced something like this. She had told my dad if he wants to refund he needs to call Groupon or reschedule it. My dad had called her several times next day to reschedule she never responded to him. And when I went back to the groupon to find a number to cancel this coupon I see that she had already redeemed the coupon without even giving the service. I need a full refund on this and this lady should be banned from Groupon.
GetHuman3838876 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman3838876 fixed the problem
We are waiting for GetHuman3838876 to fix the problem and share the solution with the rest of us customers.
Please help with my Groupon issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.