I brought ** min Swedish massage from Total Body works for my dad as a gift. After cont...

GetHuman3838876's Refund My Order issue with Groupon from October 2019

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman3838876's own words
I brought ** min Swedish massage from Total Body works for my dad as a gift. After contacting her with great difficulty I made an appointment with her and on the day of the appointment she said she messed up her calendar and whether I can reschedule it. The days I gave her she said she was unable to take him and come at the time it was scheduled. My dad went ** mins early and had called her cos it was hard for him find the location, even through GPS said he had arrived. And my dad called me and said she’s not answering and it’s going to voicemail. I dropped her a message saying my dads waiting outside can she call him give directions. And since she asked for the voucher I sent it to her directly. After I sent the voucher she never responded. And after ** minutes later she replies saying “Hi looks like your dad is late. I'm gonna have to reschedule ** I reschedule at m sorry and she can only give him ** min massage if not cos she has another appointment.” I have proof of this conversation and timings. She’s a fraud. I have bought many groupons and I never experienced something like this. She had told my dad if he wants to refund he needs to call Groupon or reschedule it. My dad had called her several times next day to reschedule she never responded to him. And when I went back to the groupon to find a number to cancel this coupon I see that she had already redeemed the coupon without even giving the service. I need a full refund on this and this lady should be banned from Groupon.

GetHuman3838876 did not yet indicate what Groupon should do to make this right.

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Groupon

Refund My Order issue
Reported by GetHuman3838876
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 281051 others
0 customers following this

Timeline

GetHuman3838876 started working on this issue
Oct 27th, 2019 9:40pm