I purchased the Skyline Balloons Groupon package and under the instructions it says to...

GetHuman-ericfelt's Refund My Order issue with Groupon from October 2019

Help with my Groupon issue
First: share to improve GetHuman-ericfelt's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ericfelt may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ericfelt's own words
I purchased the Skyline Balloons Groupon package and under the instructions it says to call and make an appointment and to let them know you purchased the Groupon. When I called the place and told them I had the Groupon the guy on the phone (Dee) told me that if I purchase the Groupon my schedule would have to be flexible and that I would not be able to pick a specific date I wanted to fly. I work during the week and I bought this as a birthday gift, so I needed to pick my specific date to fly. He then told me if I want to pick my date to cancel my Groupon and then just pay an extra $** and I could pick whatever day. So I told him I’d do that and i picked my date, but when I went to cancel the Groupon it would not allow me to. This was my first time purchasing something from Groupon so I was not aware of the rules of cancelation, and now I am stuck paying for the same event * times, which I absolutely do not need*want. I would really appreciate a refund this one time only because I am first time user of Groupon. If it was a small purchase I wouldn’t even bother typing out this email, but the fact the package was so expensive a refund would be much appreciated. Please let me know if there is anything else I can provide to receive this request!*Thank you,*Eric F

GetHuman-ericfelt did not yet indicate what Groupon should do to make this right.

How GetHuman-ericfelt fixed the problem

We are waiting for GetHuman-ericfelt to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.
How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?Why Does My Groupon Order Say It's Still Processing?
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund My Order issue
Reported by GetHuman-ericfelt
Oct 26th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 280584 others
0 customers following this


GetHuman-ericfelt started working on this issue
Oct 26th, 2019 3:37pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians