Hello, I bought a groupon relating to hair service and the groupon was not advertised c...

GetHuman-qbn's Refund My Order issue with Groupon from October 2019

Help with my Groupon issue
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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-qbn's own words
Hello, I bought a groupon relating to hair service and the groupon was not advertised correctly. The store required that I buy the Groupon online before my appointment even though I said that I would like to speak to someone beforehand. Nevertheless, I explained my situation regarding what I wanted to be done to my hair (a full bayalage) and I was assured that the Groupon would be applicable. Upon getting to the store, I was told it would be over twice the amount to get my hair done. This was false advertising as well as direct miscommunication on the salons part. I did not receive any services today, so I do not see why the Groupon was redeemed beforehand. I would like a full refund of the Groupon that I purchased. I appreciate your time and understanding.

GetHuman-qbn did not yet indicate what Groupon should do to make this right.

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Groupon

Refund My Order issue
Reported by GetHuman-qbn
Oct 16th, 2019 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 275993 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-qbn started working on this issue
Oct 16th, 2019 7:22pm
GetHuman-qbn indicated the issue is not fixed yet.
Oct 16th, 2019 11:26pm
GetHuman-qbn confirmed the issue is fixed. Hooray!
Oct 16th, 2019 11:26pm

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