Groupon Customer FAQ

To request a refund for a hotel reservation that the hotel could not find, you need to follow Groupon's refund policy. Generally, you will need to provide details of your purchase, such as the confirmation number, and any correspondence with the hotel. Refunds are typically processed through Groupon, so it's important to submit your request as soon as possible. Please check the specific guidelines on Groupon's site for your purchase type and any applicable timelines.

If you’re having trouble booking a date for your purchase, it could be due to availability issues or restrictions set by the merchant. Please double-check the details of the offer or any specific instructions provided. If the problem persists, there may be a technical issue or other factors at play that need to be resolved. Please refer to the most up-to-date contact information right here on this page to inquire further about your specific situation.

If you purchased a deal and can't find it, please check your account under "My Groupons." If you used Sezzle, ensure that the transaction was completed successfully. It may take a few moments for the purchase to appear in your account. If the issue persists, please review the confirmation email you received, which may provide additional details. You can also check the Sezzle app or website for transaction history. For further assistance, there is a link to the most up-to-date contact information right here on this page.

If the tickets you purchased are not appearing in your app, try refreshing the app or logging out and back in. Ensure you are using the same account that made the purchase. If the issue persists, there may be a delay or a problem with the order processing. You can find a link to the most up-to-date contact information right here on this page to ask for further assistance.

If you've been charged but the transaction doesn't appear on your Groupon account, it may be due to a processing delay or an issue with the payment method. Check your payment confirmation email for details and ensure you logged into the correct account. If it's still not visible after some time, we recommend checking the transaction with your bank or credit card provider.