Hi. I have just received and assembled my Charles tv cabinet. Firstly it’s stated clear...

GetHuman3242395's customer service issue with Groupon from July 2019

Help with my Groupon issue
The issue in GetHuman3242395's own words
Hi. I have just received and assembled my Charles tv cabinet. Firstly it’s stated clearly in the add it’s compatible with TVs up to **ins, my ** doesn’t even fit on it. Secondly I paid extra for led lights which with past orders have been mains electric. This has been supplied with a battery pack. Such a cheap alternative considering what my upgrade cost me. The cabinet itself looks fab assembled but completely useless to me as my **in tv doesn’t fit on it. To resolve this I would like a mains electric led clip light kit provided to me plus I am now going to have to wall mount my tv. I would like a **% refund please. **Regards**Phil Burkhill

GetHuman3242395 did not yet indicate what Groupon should do to make this right.

How GetHuman3242395 fixed the problem
Resolved via email directly with group-on. My cabinet didn’t accommodate the size of tv so as a compromise they have refunded the price of a bracket for me. Not ideal as in add it clearly stated my tv would fit but happy with outcome
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Groupon

Customer service issue
Reported by GetHuman3242395
Jul 13th, 2019 - 2 years ago
Fixed
GetHuman3242395 shared how to fix
Seen by 14 customers so far
Similar issue to 237332 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3242395 started working on this issue
Jul 13th, 2019 5:27pm
GetHuman3242395 indicated the issue is not fixed yet.
Jul 13th, 2019 9:54pm
GetHuman3242395 indicated the issue is not fixed yet.
Jul 13th, 2019 10:12pm
GetHuman3242395 indicated the issue is not fixed yet.
Jul 13th, 2019 10:23pm
GetHuman3242395 indicated the issue is not fixed yet.
Jul 13th, 2019 10:27pm
GetHuman3242395 indicated the issue is not fixed yet.
Jul 14th, 2019 9:44am
GetHuman3242395 confirmed the issue is fixed. Hooray!
Jul 14th, 2019 9:59am
GetHuman3242395 indicated the issue is not fixed yet.
Jul 14th, 2019 9:59am
GetHuman3242395 confirmed the issue is fixed. Hooray!
Jul 14th, 2019 5:40pm