the rug is torn in the middle and i'm handicapped and didn't know about the tear so i threw away the original large envelope is was delivered in. and have noone to call, so frustrating you don't have a phone number.

GetHuman3241755's customer service issue with Groupon from July 2019

Help with my Groupon issue
The issue in GetHuman3241755's own words
i'm trying to return it due to it being damaged ... Im Iris Jagoda and purchased thru an Groupon email a rug and u had the right info, but when it wrote you would send a confirmation to my email you had the incorrect email address, just a mispelling of my last name and i tried to change it, and it wouldn't allow the change, you were confirming order to *****@***.com and my email address which is correct when you send me offers is actually *****@***.com, no T in the name ever and i'm not getting a confirmation on the rug even tho the info when i went to purchase was correct so i'm very confused
there's no way to reach a real, live person

GetHuman3241755 did not yet indicate what Groupon should do to make this right.

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Groupon

the * x * rug
Customer service issue
Reported by GetHuman3241755
Jul 13th, 2019 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 237254 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3241755 started working on this issue
Jul 13th, 2019 3:12pm
GetHuman3241755 indicated the issue is not fixed yet.
Jul 14th, 2019 3:20pm
GetHuman3241755 confirmed the issue is fixed. Hooray!
Jul 14th, 2019 3:53pm