Bought a harbour hopper which is a half land half sea tour found out by overhearing a c...

GetHuman3099146's customer service issue with Groupon from June 2019

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The issue in GetHuman3099146's own words
I was trying to get a refund ... Bought a harbour hopper which is a half land half sea tour found out by overhearing a conversation on boarding that the hopper would not be going on the sea so we didn’t want to do the tour. I was not informed when checking in that it was not going in the sea and it states it operates in all weathers not that the tour would change if it was windy. I asked for a refund and was told groupon would refund me, I’ve now been told that all sales are final I had no idea what that meant why could it just not say no refunds? And won’t return me my money which I’ve now paid more for with the exchange rate there is nothing to say I would pay more with the rate!! Please help
My mum and dad go home tomorrow so can’t change date
Giving me my money back
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Groupon

Harbour Hopper ** min ride
Customer service issue
Reported by GetHuman3099146
Jun 17th, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 223869 others
0 customers following this

Timeline

GetHuman3099146 started working on this issue
Jun 17th, 2019 10:34am
GetHuman3099146 indicated the issue is not fixed yet.
Jun 17th, 2019 2:40pm
GetHuman3099146 indicated the issue is not fixed yet.
Jun 17th, 2019 4:32pm
GetHuman3099146 indicated the issue is not fixed yet.
Jun 17th, 2019 5:16pm
GetHuman3099146 indicated the issue is not fixed yet.
Jun 17th, 2019 8:22pm
GetHuman3099146 indicated the issue is not fixed yet.
Jun 18th, 2019 2:09am
GetHuman3099146 indicated the issue is not fixed yet.
Jun 18th, 2019 11:13am
GetHuman3099146 indicated the issue is not fixed yet.
Jun 18th, 2019 11:13am
GetHuman3099146 indicated the issue is not fixed yet.
Jun 18th, 2019 12:08pm
GetHuman3099146 indicated the issue is not fixed yet.
Jun 20th, 2019 10:44am
GetHuman3099146 indicated the issue is not fixed yet.
Jun 20th, 2019 12:24pm

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