Dear Customer Service,*I recently purchased the Deena * piece duvet cover set. I receiv...

GetHuman-sesnowic's Refund My Order issue with Groupon from June 2019

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The issue in GetHuman-sesnowic's own words
Dear Customer Service,*I recently purchased the Deena * piece duvet cover set. I received a box from your company today. Of course I was expecting the item that I ordered but it was not at all the item I ordered it was a duvet * piece cover set but it was nothing like the item I ordered. I would like to know about returns and how to get a free return label. I'm writing this email to document the fact that you sent me the complete wrong item. I don't want to exchange the item for another item I want my money back because you sent me the wrong item so please get in touch with me as soon as possible and let me know how I can go about doing so. Scincerely, Jaime Sesnowich. *PS the box that it came shipped in look like someone stabbed the hole in it FYI the item was not damaged but I will be returning the item in the same package that it came in thank you

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Groupon

Refund My Order issue
Reported by GetHuman-sesnowic
Jun 13th, 2019 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 221997 others
0 customers following this

Timeline

GetHuman-sesnowic started working on this issue
Jun 13th, 2019 4:50am

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