Groupon ultimately issued Groupon dollars which I used to purchase other deals. It worked out in the end.

GetHuman3078766's Order Never Arrived issue with Groupon from June 2019

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Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman3078766's own words
I purchased a groupon for Tofu Soa in Los Angeles for one couples massage for $**. Then I called Tofu and made an appointment. When I showed up for my massage, I pulled up My Groupon and it showed as pending. The registrar st TOFU suggested I call my credit card company to see if there was a problem with the funds. I was told that my card was fine but that Groupon was denying the charge. I had to pay Tofu Spa up front. Later that afternoon I found my groupon had finally gone through, and now I can’t use it. I purchased it to get a massage in Los Angeles. I live in Raleigh, NC. I need to have the groupon cancelled, and my $** refunded to my credit card.
GetHuman3078766 did not yet indicate what Groupon should do to make this right.
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Groupon

Order Never Arrived issue
Reported by GetHuman3078766
Jun 13th, 2019 - 4 mons ago
I have an issue with Groupon too
Not resolved
Seen by 13 customers so far
Similar issue to 221988 others
0 customers following this
Timeline
GetHuman3078766 started working on this issue
Jun 13th 3:50am
GetHuman3078766 indicated the issue is not fixed yet.
Jun 13th 7:46pm
GetHuman3078766 indicated the issue is not fixed yet.
Jun 15th 3:30am
GetHuman3078766 indicated the issue is not fixed yet.
Jun 15th 3:30am
GetHuman3078766 indicated the issue is not fixed yet.
Jun 15th 3:32am
GetHuman3078766 indicated the issue is not fixed yet.
Jun 15th 3:34am
GetHuman3078766 indicated the issue is not fixed yet.
Jun 16th 5:10am