I had purchased an activity in Ireland for a vacation I had planned. I currently live i...

I had purchased an activity in Ireland for a vacation I had planned. I currently live in California. Shortly before my trip, my father was admitted to the ICU and diagnosed with a brain tumor. I contacted a representative via Groupon chat to request a refund for the experience as I had a note from the doctor stating that she advised me not to travel and to stay by my father's side. I told the agent that I could provide the note as well. He told me he could offer a full refund in Groupon credits to be used on the UK version of Groupon within the year. However, as stated, I live in California and have no plans to travel given my father's current situation. The agent told me that he would consult his manager and respond to me later* however, I do not trust that this will be completed and would like to reach out myself. I would like to have my payment refunded in the original payment form given this is an extenuating circumstance and I have no need for Groupon credits for use in the UK when I do not live there. As stated, I have a physician's note that I can provide as well.