I had purchased an activity in Ireland for a vacation I had planned. I currently live i...

GetHuman-brandykw's Refund My Order issue with Groupon from June 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-brandykw's own words
I had purchased an activity in Ireland for a vacation I had planned. I currently live in California. Shortly before my trip, my father was admitted to the ICU and diagnosed with a brain tumor. I contacted a representative via Groupon chat to request a refund for the experience as I had a note from the doctor stating that she advised me not to travel and to stay by my father's side. I told the agent that I could provide the note as well. He told me he could offer a full refund in Groupon credits to be used on the UK version of Groupon within the year. However, as stated, I live in California and have no plans to travel given my father's current situation. The agent told me that he would consult his manager and respond to me later* however, I do not trust that this will be completed and would like to reach out myself. I would like to have my payment refunded in the original payment form given this is an extenuating circumstance and I have no need for Groupon credits for use in the UK when I do not live there. As stated, I have a physician's note that I can provide as well.
GetHuman-brandykw did not yet indicate what Groupon should do to make this right.
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Groupon

Refund My Order issue
Reported by GetHuman-brandykw
Jun 13th, 2019 - 4 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 221969 others
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GetHuman-brandykw started working on this issue
Jun 13th 1:37am