I ordered Death wish Coffee from Valeriy Market through Groupon for my son's birthday...

GetHuman-asaccher's Order Never Arrived issue with Groupon from April 2019

8 views | 190726 similar | 0 following
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-asaccher will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-asaccher can let us know if they help or not.
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Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman-asaccher's own words
I ordered Death wish Coffee from Valeriy Market through Groupon for my son's birthday. He was supposed to receive ** boxes with ** Kurig cups each. (*** cups) He received only * boxes, ** cups on March **th ****. Now it's been almost a month, plenty of time to send the rest of the order. *I have not been able to reach anyone regarding the balance of the order. *I would like to have the balance shipped to him so he can enjoy his gift. **Transaction ID* **TP*****TW*********Invoice ID**cd**a*d*-***b-*f**-ba**-*ba*******b***I paid $**.** and my preference would be for the balance to be shipped to him to his address in Texas. If that's not possible, I would like a refund for the product that was not delivered. **Thank you for your prompt attention* response.**Robin Saccheri****-***-****

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Groupon

Order Never Arrived issue
Reported by GetHuman-asaccher
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 190726 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-asaccher started working on this issue
Apr 9th, 2019 8:06pm
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 13th, 2019 2:29am
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 13th, 2019 2:30am
GetHuman-asaccher shared this issue with others over email
Apr 13th, 2019 2:31am
GetHuman-asaccher indicated the issue is not fixed yet.
Apr 13th, 2019 5:50am

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