I ordered Death wish Coffee from Valeriy Market through Groupon for my son's birthday...
GetHuman-asaccher's Order Never Arrived issue with Groupon from April 2019
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Help with my Groupon issue
GetHuman-asaccher's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-asaccher will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-asaccher can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman-asaccher's own words
I ordered Death wish Coffee from Valeriy Market through Groupon for my son's birthday. He was supposed to receive ** boxes with ** Kurig cups each. (*** cups) He received only * boxes, ** cups on March **th ****. Now it's been almost a month, plenty of time to send the rest of the order. *I have not been able to reach anyone regarding the balance of the order. *I would like to have the balance shipped to him so he can enjoy his gift. **Transaction ID* **TP*****TW*********Invoice ID**cd**a*d*-***b-*f**-ba**-*ba*******b***I paid $**.** and my preference would be for the balance to be shipped to him to his address in Texas. If that's not possible, I would like a refund for the product that was not delivered. **Thank you for your prompt attention* response.**Robin Saccheri****-***-****
GetHuman-asaccher did not yet indicate what Groupon should do to make this right.
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